Watchdog and patients praise North West Ambulance Service

Watchdog and patients praise North West Ambulance Service

Watchdog and patients praise North West Ambulance Service

First published in Health Lancashire Telegraph: Photograph of the Author by , Assistant picture editor

THE NORTH West Ambulance Service has received a good report from an independent health body.

The Care Quality Commission carried out a routine inspection to ensure the provider met Government standards of quality and safety.

The commission spoke to patients about their care experiences and visited NWAS’ Broughton Control Centre and also inspected five ambulance stations at Altham, Wigton, Penrith, Preston and Broughton.

Inspectors also observed ambulance staff arriving at Cumberland Infirmary and Royal Preston Infirmary.

The trust received the seal of approval for all five areas they were judged on including treating people with respect; providing care and treatment; caring for people and protecting them from harm; standards of staffing and quality of management.

The report shows that all standards were being met.

However, some of the areas have not been revisited since the trust registered with them in June 2010.

Patients reported that they were happy with the service they had received from the trust and two told the commission that they found the staff to be “friendly, professional, caring and fantastic in every way” and “listened to me and did everything they could to help and comfort me”.

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According to the report, ambulance staff also told inspectors that, “training is good, we are equipped to do the job and every year there is clinical refresher training", and "there is good communication between staff and managers and good teamwork at both operational and clinical levels".

NWAS chief executive, Darren Hurrell, said despite a continuing increase in the number of 999 calls received, the Trust has performed well in the last 12 months, exceeding the Government’s 75 per cent standard for Category A 8 minute response times, with 76.7 per cent and the Category A 19 minute target of 95 per cent, with a 95.5 per cent response rate.

Comments (6)

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1:49pm Fri 27 Apr 12

happycyclist says...

Erm...

http://www.lancashir
etelegraph.co.uk/new
s/health/9652557.Eas
t_Lancashire_s_criti
cal_care_patients_at
_risk_following_shoc
k_ambulance_figures/


http://www.lancashir
etelegraph.co.uk/opi
nion/9652876.COMMENT
__Public_need_answer
s_on_999_crisis/
Erm... http://www.lancashir etelegraph.co.uk/new s/health/9652557.Eas t_Lancashire_s_criti cal_care_patients_at _risk_following_shoc k_ambulance_figures/ http://www.lancashir etelegraph.co.uk/opi nion/9652876.COMMENT __Public_need_answer s_on_999_crisis/ happycyclist
  • Score: 0

1:55pm Fri 27 Apr 12

mavrick says...

Whilst the ambulance service does provide an excellent service at the moment, I wonder if that will be the case when they have made the cuts in the budget?
Whilst the ambulance service does provide an excellent service at the moment, I wonder if that will be the case when they have made the cuts in the budget? mavrick
  • Score: 0

4:18pm Fri 27 Apr 12

Mill62 says...

They refused to come when my dad collapsed.
He had just had a flu jab.
They refused to come when my dad collapsed. He had just had a flu jab. Mill62
  • Score: 0

4:26pm Fri 27 Apr 12

Miss Hoolie says...

Happy Cyclist - if you read the previous article, it was based on a member of staff having a moan and not on the actual figures
Happy Cyclist - if you read the previous article, it was based on a member of staff having a moan and not on the actual figures Miss Hoolie
  • Score: 0

4:40pm Fri 27 Apr 12

happycyclist says...

Miss Hoolie wrote:
Happy Cyclist - if you read the previous article, it was based on a member of staff having a moan and not on the actual figures
The other report was about figures. The headline read: "East Lancashire's critical care patients at risk following shock ambulance figures"
[quote][p][bold]Miss Hoolie[/bold] wrote: Happy Cyclist - if you read the previous article, it was based on a member of staff having a moan and not on the actual figures[/p][/quote]The other report was about figures. The headline read: "East Lancashire's critical care patients at risk following shock ambulance figures" happycyclist
  • Score: 0

5:51pm Sat 28 Apr 12

Miss Hoolie says...

Happy Cyclist - yes the other report did mention figures, figures that exceed Government targets - how is that bad news?
Happy Cyclist - yes the other report did mention figures, figures that exceed Government targets - how is that bad news? Miss Hoolie
  • Score: 0

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