RESIDENTS in Pendle will find it easier to air their concerns about the council's services following the relaunch of its complaints policy.

Pendle Council is introducing a more user-friendly and up-to-date system to enable complaints to be registered and dealt with more quickly.

Councillors are set to discuss the new policy, which has been created in response to government good practice guidelines, at various meetings next week.

If approved, the council will run a series of adverts to detail the policy and explain how residents go about making a complaint.

Under the revamp, complainants will be sent an acknowledgement within two working days and will get a full reply within 15 working days.

Philip Mousdale, executive director (community engagement) for Pendle Council, said: "The new policy will promote a more customer-focussed view of complaints and will be in clearer, simpler language."

Complaint forms will be available at all council buildings and complaints can be made via the council's website.

Council staff will get special training on the new policy and a member of staff from each of the council's 15 service areas will be

designated responsibility for handling complaints.