East Lancs newlywed's holiday in jeopardy after passport arrives with wrong photo

Natalie Peel

The page in the passport with the incorrect picture

First published in News
Last updated
Lancashire Telegraph: Photograph of the Author by , Assistant news editor

A NEWLYWED was shocked to be issued with a passport with the wrong woman’s photograph – just six weeks before she is due to jet off on holiday.

Teacher Natalie Peel fears she may have to cancel her trip to Spain following the Passport Office gaffe.

Natalie, who lives in Bacup, sent off her passport for renewal and a name change at the beginning of June after getting married.

But when it was returned she was amazed to discover another woman pictured alongside her name and other personal details.

She is now facing a race against time to get the error corrected.

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Natalie, 27, said: “It’s disgraceful, especially when you put a certain amount of trust in the Government. I didn’t even think twice about sending my details to them. I sent my details in confidence and I expect them to be handled securely. God knows where my picture has ended up.”

Natalie, a primary school teacher in Rochdale, sent her passport, marriage certificate and two photographs through to the Post Office passport checking service to ensure her details were received corr-ectly.

She said: “When I got it back and realised, I was furious. At first I thought they had sent me an example passport to show what the new one would look like. It was ridiculous to think they had attached the wrong picture.”

When Natalie, who was born in Burnley, complained she was initially advised to visit the passport offices in Liverpool to rectify the error.

She said: “At first they said I would need to bring the passport to Liverpool between 9am and 5pm Monday to Friday. I work full time so that’s not possible. There was no apology.”

A HM Passport Office spokesman said an immediate investigation had been launched.

He said: “We are making contact with Ms Peel to ensure that a replacement passport is issued in time for her to go on holiday.”

Comments (19)

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11:29am Fri 4 Jul 14

The Seagull has landed says...

You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper.

Attention seeker.
You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper. Attention seeker. The Seagull has landed
  • Score: 20

11:38am Fri 4 Jul 14

Rich Riley says...

The Seagull has landed wrote:
You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper.

Attention seeker.
Correct
[quote][p][bold]The Seagull has landed[/bold] wrote: You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper. Attention seeker.[/p][/quote]Correct Rich Riley
  • Score: 13

12:21pm Fri 4 Jul 14

Openminded? says...

Rich Riley wrote:
The Seagull has landed wrote:
You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper.

Attention seeker.
Correct
Agreed.
[quote][p][bold]Rich Riley[/bold] wrote: [quote][p][bold]The Seagull has landed[/bold] wrote: You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper. Attention seeker.[/p][/quote]Correct[/p][/quote]Agreed. Openminded?
  • Score: 8

1:00pm Fri 4 Jul 14

Excluded again says...

The Seagull has landed wrote:
You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper.

Attention seeker.
Of course, then no-one except her family and the Passport Office would know about this. I'm sure in fullness of time, the Passport Office would take out adverts letting us know about such a mistake (or is it mistakes). Or maybe not.

This may be a one-off or it may be something that happens regularly but everyone is reassured it is just them. By going public Ms Peel allows this to be tested.

If no-one else comes forward and says this happened to them, then we can be assured its a very rare occurrence. But if a number of other people come forward with the same issue, then Ms Peel will have performed a useful public service by highlighting a serious problem in the Passport Office.
[quote][p][bold]The Seagull has landed[/bold] wrote: You think she would be better off putting all her efforts in trying to sort her problem out rather than go crying to the local newspaper. Attention seeker.[/p][/quote]Of course, then no-one except her family and the Passport Office would know about this. I'm sure in fullness of time, the Passport Office would take out adverts letting us know about such a mistake (or is it mistakes). Or maybe not. This may be a one-off or it may be something that happens regularly but everyone is reassured it is just them. By going public Ms Peel allows this to be tested. If no-one else comes forward and says this happened to them, then we can be assured its a very rare occurrence. But if a number of other people come forward with the same issue, then Ms Peel will have performed a useful public service by highlighting a serious problem in the Passport Office. Excluded again
  • Score: 11

1:01pm Fri 4 Jul 14

child44 says...

If this had been sorted out when Mrs Peel first contacted them, instead of her being fobbed off with no apology and told that she'd have to go to the office between 9am and 5pm Mon-Fri (a teacher, doing an important job), maybe she wouldn't have had to resort to going to the newspapers.
The Passport Office should have investigated this immediately. It's their error and Mrs Peel is right to expect them to deal with her personal information more securely when she's paying for it from a government agency.
If this had been sorted out when Mrs Peel first contacted them, instead of her being fobbed off with no apology and told that she'd have to go to the office between 9am and 5pm Mon-Fri (a teacher, doing an important job), maybe she wouldn't have had to resort to going to the newspapers. The Passport Office should have investigated this immediately. It's their error and Mrs Peel is right to expect them to deal with her personal information more securely when she's paying for it from a government agency. child44
  • Score: 12

1:54pm Fri 4 Jul 14

A Darener says...

If the wrong photo is on her passport, then presumably her photo is on somebody else's! And so on, could be lots of wrongly issued passports.
If the wrong photo is on her passport, then presumably her photo is on somebody else's! And so on, could be lots of wrongly issued passports. A Darener
  • Score: 13

2:20pm Fri 4 Jul 14

Primus622 says...

Jeopardy is no place to go for a holiday anyway...
Jeopardy is no place to go for a holiday anyway... Primus622
  • Score: 13

3:20pm Fri 4 Jul 14

Samantha ;) says...

And we are ment to put our trust in these people

Wonder how many illegals have got one of our passport photos
And we are ment to put our trust in these people Wonder how many illegals have got one of our passport photos Samantha ;)
  • Score: 3

3:23pm Fri 4 Jul 14

mrcool says...

child44 wrote:
If this had been sorted out when Mrs Peel first contacted them, instead of her being fobbed off with no apology and told that she'd have to go to the office between 9am and 5pm Mon-Fri (a teacher, doing an important job), maybe she wouldn't have had to resort to going to the newspapers.
The Passport Office should have investigated this immediately. It's their error and Mrs Peel is right to expect them to deal with her personal information more securely when she's paying for it from a government agency.
They have told her to attend the passport office so they can sort it out. They will probably issue a new one within hours if she gets there early enough. What do you want them to do? Go round to her home with the printing kit and issue a new passport there? She works, so what? Take a day off. Teachers do get an allowance for days off other than the normal school holidays.

I'm guessing she's after a bit of compo to pay for her holidays.
[quote][p][bold]child44[/bold] wrote: If this had been sorted out when Mrs Peel first contacted them, instead of her being fobbed off with no apology and told that she'd have to go to the office between 9am and 5pm Mon-Fri (a teacher, doing an important job), maybe she wouldn't have had to resort to going to the newspapers. The Passport Office should have investigated this immediately. It's their error and Mrs Peel is right to expect them to deal with her personal information more securely when she's paying for it from a government agency.[/p][/quote]They have told her to attend the passport office so they can sort it out. They will probably issue a new one within hours if she gets there early enough. What do you want them to do? Go round to her home with the printing kit and issue a new passport there? She works, so what? Take a day off. Teachers do get an allowance for days off other than the normal school holidays. I'm guessing she's after a bit of compo to pay for her holidays. mrcool
  • Score: 6

6:15pm Fri 4 Jul 14

adamdesk says...

Running out of time?? how did she have time going to the papers when she can use that time to sort things out

do you need compensation to use on holiday
Running out of time?? how did she have time going to the papers when she can use that time to sort things out do you need compensation to use on holiday adamdesk
  • Score: 8

6:18pm Fri 4 Jul 14

adamdesk says...

photo on the passport looks like Mrs peel may be she has a lost twin sister ha ha ha
photo on the passport looks like Mrs peel may be she has a lost twin sister ha ha ha adamdesk
  • Score: 6

6:22pm Fri 4 Jul 14

Owd Akela says...

Looking at the wrong photo methinks she's had a lucky escape. MIAOW
Looking at the wrong photo methinks she's had a lucky escape. MIAOW Owd Akela
  • Score: 2

9:11pm Fri 4 Jul 14

Graham Hartley says...

"Teacher Natalie Peel..."

What does she teach - idiots?

For a teacher, she lacks resource.
"Teacher Natalie Peel..." What does she teach - idiots? For a teacher, she lacks resource. Graham Hartley
  • Score: -3

9:21pm Fri 4 Jul 14

Graham Hartley says...

"When Natalie, who was born in Burnley, complained..."

Ah, a Burnley birth. That explains everything, innit.
"When Natalie, who was born in Burnley, complained..." Ah, a Burnley birth. That explains everything, innit. Graham Hartley
  • Score: 1

11:11pm Fri 4 Jul 14

Ronnietate says...

By going public with this, the passport office will get it fixed a little faster, as they don't want the bad publicity.
By going public with this, the passport office will get it fixed a little faster, as they don't want the bad publicity. Ronnietate
  • Score: 2

11:35am Sat 5 Jul 14

Lancs Away says...

Does she always look so happy....newlywed...
.
Does she always look so happy....newlywed... . Lancs Away
  • Score: 1

1:17pm Sat 5 Jul 14

Graham Hartley says...

The headline should make reference to newlyweds' holiday. We suppose that the newlywed husband would not holiday in Spain without his new wife.
The headline should make reference to newlyweds' holiday. We suppose that the newlywed husband would not holiday in Spain without his new wife. Graham Hartley
  • Score: 1

12:10am Mon 7 Jul 14

Graham Hartley says...

The image accompanying the report shows part of this woman's left hand. We can see only what appears to be the engagement ring, allowing us to suppose that the wedding ring is below the engagement ring. Yet this is only one tradition - sometimes the wedding ring is displayed above the engagement ring. LT will of course have confirmed before publication that Natalie is indeed married.
The image accompanying the report shows part of this woman's left hand. We can see only what appears to be the engagement ring, allowing us to suppose that the wedding ring is below the engagement ring. Yet this is only one tradition - sometimes the wedding ring is displayed above the engagement ring. LT will of course have confirmed before publication that Natalie is indeed married. Graham Hartley
  • Score: 0

8:26pm Mon 7 Jul 14

Was Hingma Chine says...

Sneaky. A recropped picture shows what looks to be a wedding ring. Good try, Hartley.
Sneaky. A recropped picture shows what looks to be a wedding ring. Good try, Hartley. Was Hingma Chine
  • Score: 0

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