‘Public engagement’ campaign launched by Royal Blackburn and Burnley General hospitals

‘Public engagement’ campaign launched by Royal Blackburn and Burnley General hospitals

‘Public engagement’ campaign launched by Royal Blackburn and Burnley General hospitals

First published in News

THE Royal Blackburn and Burnley General hospitals will tomorrow launch a ‘public engagement’ campaign to gather suggestions on how services can be improved.

East Lancashire Hospitals NHS Trust has been in special measures since July, and the ‘Tell Ellie’ initiative is seen as a key part of the organisation’s revival.

The scheme will see a trailer visiting major towns, making it easier for members of the public to give their views.

It will be launched outside the Town Hall in Blackburn tomorrow, from 10am to 2pm, with further events planned for Colne, Nelson, Accrington, Darwen, Rawtenstall, Clitheroe and Burnley.

Jim Birrell, interim chief executive, said: “We really want to instil a sense of ownership. The trust belongs to the people in the local area so we want to hear from you and we will respond to your suggestions and comments. Ellie, which stands for East Lancashire Listens, Involves and Engages, will make it much easier for the public to get involved.

“We wanted to make our engagement campaign as clear and accessible as possible so it is supported by a short film that people can watch online explaining what we are doing, why we are doing it, and how people can give us their views on the way services are run in their trust.

“People can phone, write or contact us through our website and social media platforms.”

For more details see: www.tellellie.nhs.uk

Comments (9)

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10:35am Wed 22 Jan 14

brianx says...

Amongst the many things which could help would be free parking. People do not visit hospitals for fun.
Amongst the many things which could help would be free parking. People do not visit hospitals for fun. brianx
  • Score: 8

10:36am Wed 22 Jan 14

shytalk says...

How services can be improved? What are the management being paid for?
How services can be improved? What are the management being paid for? shytalk
  • Score: 11

10:39am Wed 22 Jan 14

shytalk says...

brianx wrote:
Amongst the many things which could help would be free parking. People do not visit hospitals for fun.
How about banning smoking on hospital grounds? It's not very nice as an outpatient with chest problems having to walk through a cloud of cigarette smoke to enter the hospital at Blackburn
[quote][p][bold]brianx[/bold] wrote: Amongst the many things which could help would be free parking. People do not visit hospitals for fun.[/p][/quote]How about banning smoking on hospital grounds? It's not very nice as an outpatient with chest problems having to walk through a cloud of cigarette smoke to enter the hospital at Blackburn shytalk
  • Score: 6

10:54am Wed 22 Jan 14

DaveBurnley says...

An obvious suggestion would be to take the weight off Blackburn by reopening Burnley A&E.


Sadly this has no chance of happening because the idiots who pushed it through are still in charge of the asylum.
An obvious suggestion would be to take the weight off Blackburn by reopening Burnley A&E. Sadly this has no chance of happening because the idiots who pushed it through are still in charge of the asylum. DaveBurnley
  • Score: 11

11:39am Wed 22 Jan 14

Izanears says...

shytalk wrote:
How services can be improved? What are the management being paid for?
Absolutely right shytalk. I am fed up of being asked by the NHS,Doctors surgeries, BBC, Councils, Transport services, local and county councils and the government how services can be improved, because these things are no more than (a) a publicity stunt, (b) a box ticking exercise, and (b) a buck passing operation. In the past I must have sent reams of paper in response to requests for information or suggesting how things could be improved or even as complaints, but no improvements are ever made, in fact things have gone worse. As shytalk, says, what are the the management (many of them on telephone number salaries) being paid for.
[quote][p][bold]shytalk[/bold] wrote: How services can be improved? What are the management being paid for?[/p][/quote]Absolutely right shytalk. I am fed up of being asked by the NHS,Doctors surgeries, BBC, Councils, Transport services, local and county councils and the government how services can be improved, because these things are no more than (a) a publicity stunt, (b) a box ticking exercise, and (b) a buck passing operation. In the past I must have sent reams of paper in response to requests for information or suggesting how things could be improved or even as complaints, but no improvements are ever made, in fact things have gone worse. As shytalk, says, what are the the management (many of them on telephone number salaries) being paid for. Izanears
  • Score: 5

12:11pm Wed 22 Jan 14

colin 15 says...

This country of ours is a small island and as such there will always be problems down to overpopulation. Too many people chasing to few hospital beds.
This country of ours is a small island and as such there will always be problems down to overpopulation. Too many people chasing to few hospital beds. colin 15
  • Score: 3

12:48pm Wed 22 Jan 14

woolywords says...

Ooops!
Has nobody told the temporary man in charge, that this self-same thing has been up and running for two years, with a website that people may submit their comments via email?
Has he seen the web page with the title, 'You said We did', that hasn't had a single word about any comments/complaints/
suggestions that they've received and things that they have done to rectify or improve things?
Don't take my word for it, have a look yourself...
http://www.tellellie
.nhs.uk/you-said-we-
did.htm
Am I to believe that there has been no public input that has been read, redirected, reported or resolved in TWO years?
So now we have people swanning around the area, in a rented vehicle combination, 'listening', recording and reporting things that are of concern to people. These are then being passed to some office that contains a Black Hole, as they are never heard of again! Of course, it may be that they have so many issues to deal with, they've not got time to update the website.
Ellie, which stands for East Lancashire Listens, Involves and Engages, they tell me. Yet I can't help thinking that it means, Elephantine, Largely Lackadaisical, Inept Executive.
Perhaps they could run a competition for what it actually means to people who use the hospital. They could spend the waiting times, completing entry forms in A&E, with the chance of winning a family day out to a Casualty Dept. of their choice. St Elsewhere, perhaps?
Ooops! Has nobody told the temporary man in charge, that this self-same thing has been up and running for two years, with a website that people may submit their comments via email? Has he seen the web page with the title, 'You said We did', that hasn't had a single word about any comments/complaints/ suggestions that they've received and things that they have done to rectify or improve things? Don't take my word for it, have a look yourself... http://www.tellellie .nhs.uk/you-said-we- did.htm Am I to believe that there has been no public input that has been read, redirected, reported or resolved in TWO years? So now we have people swanning around the area, in a rented vehicle combination, 'listening', recording and reporting things that are of concern to people. These are then being passed to some office that contains a Black Hole, as they are never heard of again! Of course, it may be that they have so many issues to deal with, they've not got time to update the website. Ellie, which stands for East Lancashire Listens, Involves and Engages, they tell me. Yet I can't help thinking that it means, Elephantine, Largely Lackadaisical, Inept Executive. Perhaps they could run a competition for what it actually means to people who use the hospital. They could spend the waiting times, completing entry forms in A&E, with the chance of winning a family day out to a Casualty Dept. of their choice. St Elsewhere, perhaps? woolywords
  • Score: 1

4:09pm Wed 22 Jan 14

Mr Blunt says...

Instead of making a big costly song and dance about it, why not ask staff on the shop floor how services may be improved ..... cut out all the middle management (the yes people). Get rid of the bullies, ask people to name a bully and the same names will crop up ...... I could name and shame them now!!! Employ the people with the right experience and right skills in the right roll, not just because their face fits or they talk a good one!! Provide a service that cares for patients, not a service that cares for the money being saved. The list is endless!!
Instead of making a big costly song and dance about it, why not ask staff on the shop floor how services may be improved ..... cut out all the middle management (the yes people). Get rid of the bullies, ask people to name a bully and the same names will crop up ...... I could name and shame them now!!! Employ the people with the right experience and right skills in the right roll, not just because their face fits or they talk a good one!! Provide a service that cares for patients, not a service that cares for the money being saved. The list is endless!! Mr Blunt
  • Score: 3

6:52pm Wed 22 Jan 14

mavrick says...

If the management don't know what needs doing then there is no hope for us. you could not make it up.
If the management don't know what needs doing then there is no hope for us. you could not make it up. mavrick
  • Score: 2

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