A PENSIONER has been left without her vital intercom service for more than four months.

Mary Nelson, 73, who lives at County Palatine, owned accommodation Thurlow, Sandringham Court in Lowton, needs an intercom to know when she has visitors. Without it she has been left isolated and is missing out on seeing friends.

She is also out of pocket as she is having to rely much more on the use of her telephone.

She said: "No one can get to me. I am just about fed up of it, but despite making numerous complaints nothing is being done about it. I just keep getting fobbed off for weeks at a time.

"I keep getting promised it will be sorted out in a fortnight. Then, when the fortnight is over, I just get fobbed off for another two weeks."

She added: "If someone comes to see me they can't get past the main front door to the building. They have to hang around until another resident is coming in or out, then if the person recognises my visitor's face they will let them in.

"It is very frustrating and I want something to be done about it. Four months is a long time for me to have had to manage without my intercom-- it's a vital piece of equipment for me."

Andrew Marshall, property services manager for County Palatine, said: "It is just one of those unfortunate things and sadly it is out of our hands. Although we are the managing agents it is up to the company that supplies this particular unit to sort this out.

"We have done everything we can to speed things up and there is now nothing more we can do.

"We are putting in a temporary bell for Mrs Nelson, but we are aware there is a considerable distance between the main door and her flat, so we are only 50 per cent confident it will be heard."