WITH reference to a letter from one of your readers regarding the refund of surface water charges from United Utilities.

United Utilities was the second water company to offer households a refund for the surface water charge on bills once it has been proved that their surface water does not drain to a public sewer. Information for customers on how to claim the deduction for surface water drainage has been available on bills since 1997.

Under the Water Industry Act of 1991 no water company is actually obliged to reduce sewerage charges if surface water from their property does not drain to a public sewer.

Claims are not retrospective and can only be made for the present charging year and thereafter.

Customers wishing to find out more can telephone 0845 7461100 for more information.

Suzanne Rigby United Utilities