IN REPLY to the lady whose letter was published on May 3, she is right in what she says about British Gas. Since 1995 I have paid for their three-star service which is supposed to cover parts and labour.
Now they tell me my radiators need flushing out at a cost of £350. I pay by direct debit and for seven years they have accepted me as a customer on the understanding that everything is covered.
Now I have to pay this extra money or be without a safety check each year. I have now cancelled my direct debit. Privatisation seems to be giving people less choice, not more.
K Littlefair,
Address supplied.
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