Russell Gard, First's commercial director for Manchester, talks about an "In-depth picture of the journey experience" - a term which is a joke to the travelling public.
My "in-depth journey experience" on Christmas Eve consisted of travelling the 524 route on a model which surely had been taken out of the Transport Museum.
It must have been 100 years old, clapped-out, bone-shaking, and a challenge for the driver to change gear. The seats were filthy and stained, and unfortunately a "journey experience" all too common on this route.
If Mr Gard really wants an "in-depth journey experience" he doesn't need to spend a fortune on "space-age technology", he just needs to travel the 524 Bury to Bolton route occasionally.
PAT CHESTNEY,
Little Lever.
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