Prestigious awards have been handed out to two East Lancashire businesses recognising their exceptional customer service.
Darwen-based auto-paint supply website PaintNuts and Love Tablecloths, of Oswaldtwistle, have both received Exceptional Service Awards, the top prize given out by independent review platform Feefo.
Family-business PaintNuts supplies tools for customers to do car paint touch ups at home. The sister company of MotorNuts, the family has more than 60 years of experience in car paint and repairs and won a Gold Trusted Service Award in 2024.
A spokesperson said: “We're thrilled to have received this recognition as part of the 2025 Trusted Service Awards. Thank you again to our amazing customers for your trust and feedback, and a huge shoutout to our team for always going above and beyond.”
Love Tablecloths can trace its history back to 1480 and has remained in the hands of the Hargreaves family for 500 years. This is the fifth year in a row they have won a Feefo award, and their first time taking home the highest honour.
Craig Hargreaves, director of E-Commerce at Love Tablecloths, said: "Receiving a Platinum Trusted Service Award from Feefo means a great deal to us because it's based entirely on genuine customer feedback. In today's challenging economic climate, we understand the importance of delivering exceptional value and service.
“This award validates our team's dedication to truly listening to our customers and meeting their needs. Looking ahead to 2025, we remain committed to maintaining these high standards and continuing to put our customers first."
READ MORE: Queues as 'king' of fish and chips reopens in Blackburn
‘Famous’ Blackburn dining spot to reopen following £200,000 renovations
Feefo’s Trusted Service Awards were established in 2014 to recognise customer-centric businesses going the extra mile to make their customers happy. There are four tiers of the award, with only 32 businesses per year achieving the Exceptional Service Award recognising those who have the highest rating or have seen the biggest improvement in their industry.
Tony Wheble, CEO of Feefo said: “The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”
Share