Pendle Leisure Trust has come home victorious from this year’s Member Experience Awards (MEA).

The trust, which manages Pendle Wavelengths in Nelson, Pendle Leisure Centre in Colne and and West Craven Sports Centre in Barnoldswick, was praised at the awards for the second year running.

The MEA recognise and reward health and fitness clubs, leisure centres, gyms, and golf clubs across the globe for their delivery of excellent member experiences.

Lancashire Telegraph: Luke Allwood (left) and staff at West Crave Sports Centre, holding awardLuke Allwood (left) and staff at West Crave Sports Centre, holding award (Image: Pendle Leisure Trust)

The awards are given out to those who continually excel in their customer’s satisfaction. The results are based on the surveys Net Promoter Score (NPS) conduct to all its members of all the centres across the globe. 

West Craven Sports Centre and Pendle Leisure Centre were given a platinum award. Pendle Leisure Trust also won the ‘best member experience’ award.

Luke Allwood,  health and fitness manager at Pendle Leisure Trust, said: “To win such a huge award for the second year running is amazing but to be awarded a higher level as well is fantastic, especially as this is voted by our very own members at Pendle Leisure Trust.”

Quammer Iqbal,  operations manager for Pendle Leisure Trust, said: “These awards are a testament to the continuous hard work that all our staff do on a daily basis, making sure our gym users get the best customer experience possible.

"These awards are only possible due to our fantastic members – it is a pleasure to welcome each and every one of them to our facilities and we’re proud of the role we play in our local communities.

Jonathan Bowdin, marketing manager at Pendle Leisure Trust, said: “Winning a Member Experience Award requires a true customer-first approach which Pendle Leisure Trust prides itself on, along with an unwavering focus on making member experience part of everything we do as an organisation, every day.”