A building society in East Lancashire has revealed modernised offices with the mayor’s civic seal of approval.

The Burnley branch of Skipton Building Society invited the public to join them on Thursday, December 14, as they relaunched the branch with a ceremonial ribbon cutting led by mayor Cllr Raja Arif Khan.

The refurbishment saw the branch become a modern hub, with a new look and the installation of new office space that will enable the branch to conduct even more valued and important conversations with members.

Throughout 2023, staff members at the branch helped more than 360 members with My Review appointments, opened 1,328 new accounts, and supported 113 members with financial advice.

The refurbishment comes following a year of success for the branch, having received the ‘highly commended’ award as Service Provider of the Year 2023 at the Burnley BID Customer Service Awards, and a 95 per cent customer satisfaction score.

The branch, in St James’ Street, continues to offer its premises as a drop-off and collection point for local food bank donations, the Christmas Toy Appeal for Burnley Together, and holds a book stall supporting their charity partner Mental Health UK.

It has also donated a share of £1,000 to three charities as part of their annual Community Giving Scheme.

Branch manager Imran Najeed said: “It’s been an exciting year in Burnley branch. We’ve achieved so much together as a team and now it’s great to be able to reveal a new, modern feel for members with the addition of a new office space.

“This new space will enable us to have even more of the all-important conversations with our members as we support them to achieve their financial goals in 2024.”