Just one complaint against council services was upheld in the borough in the past year.

During 2021/22 the Local Government Ombudsman reviewed 26 complaints made against Blackburn with Darwen Council. Of these, 24 were closed with no further action.

The Local Government Ombudsman investigated two complaints during this 12-month period, and one was upheld.

This one complaint had already been investigated under the Statutory Children’s Complaints Procedure, and the Local Government Ombudsman found that they agreed with the findings of that review, and no further action was taken.

Chief Executive of the council, Denise Park said: “It’s really important that we have robust processes for dealing with complaints, and we are satisfied that our complaints policy enables residents to raise issues of concern where appropriate.

“Of the 26 complaints that the Local Government Ombudsman received during 2021/22, they investigated two them – that’s 7.7 per cent of the total- and upheld just one.

“This highlights how our internal complaints process is efficient and effective at handling customer complaints and providing early resolution.”

The complaint against the council has not been published to “maintain confidentiality”.

Launched today, the Ombudsman’s annual review of complaints gives a concise overview of the state of local government complaints over the past year.

The Ombudsman has directed more improvements to local councils in the North West in the past year than ever before.