Lancashire self-storage company tops customer review site earning them platinum award

Smart Storage, which has stores across the North West in Preston, Altrincham, Warrington, Widnes, Bromborough and Liverpool has won the Feefo Platinum Trusted Service award.

The award recognises businesses for delivering exceptional experiences, as rated by real customers. As all reviews are verified as genuine by Feefo, the accreditation is a true reflection of a business’s commitment to outstanding service.

CEO of Smart Storage, Chris Stevens said: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all.

"It recognises how hard the whole team works to give all our customers the best possible experience, especially in the recent tough times.

"Everyone at Smart is fully committed to the highest quality of service, we know it’s important for us to listen, understand and respond to all our customers.

"The beauty of Feefo is that the feedback and information we receive enables us to improve constantly.

"At Smart we make storage simple. We understand that our customers often use storage at challenging or uncertain times in their lives – so service can make all the difference.

"Our teams understand this and work really hard to support our customers and make this process as hassle free as it can be.

"I’m delighted that the team’s hard work has been so clearly recognised.”

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights.

Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more.

The Feefo Gold Trusted Service award recognises organisations that have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5.

To avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic, organisations have been assessed on an average rating over the 24-month period covering 2020 and 2019.

Congratulating the team at Smart on winning the award, Steph Heasman, director of customer success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.

“Despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.

"It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights.

Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.