A DISTRAUGHT grandmother says she has been left with ‘minimal confidence’ after a botox procedure and has lodged a complaint with consumer standards.

But bosses at the clinic she attended said they were shocked to hear the claims made by Kathyrn Hartley, who they first met in December when she arrived for the cosmetic procedure.

Ms Hartley, from Blackburn, decided to have botox after her son gave her a £150 voucher for her birthday.

Following a consultation with Farah Amiri, of Farah Aesthetics, Blackburn, the 55-year-old proceeded with a treatment to get botox injected into three areas of her face.

But she says her excitement soon faded in the following days as she noticed lumps forming around her eyebrows.

She said: “I have had botox before, so I knew what to expect. But in the days after the treatment I realised something wasn’t right. It wasn’t like the times I had it done before.”

Ms Hartley claims the lumps continued to form and her skin began to feel tight and dry, with her eyebrows in an unusual position. She contacted Ms Amiri who agreed to see her.

Ms Amiri said: “I issued a top-up to Kathryn as I noticed she had a slight raise in one of her eyebrows, which could have been a possible side affect of the treatment which can take up to two to three weeks to settle.

"She then came back a third time and had another procedure.”

But Ms Hartley, who is still unhappy with the results, said Ms Amiri has been unavailable for appointments.

She said: “I was left waiting for hours for an appointment she didn’t turn up to and have now been told I will have to wait weeks until I can get another. She has messed me around.

“I’ve been lacking self-confidence since the procedure as I am so self-concious of my face.

"My birthday, Christmas and New Year has been ruined. I don’t feel happy leaving the house.”

Ms Amiri said: “I work in this industry to help people with low confidence issues, so it is not good to hear these kinds of claims and it has come as a shock.

"Especially as she had told me that she had recommended me to other family members previously.”

“I have worked with Kathryn to provide the required aftercare and done everything in my power to ensure she has had a positive experience.

"I also emphasize the important of following aftercare instructions within the two-three weeks following.“I did recommend that Kathryn came to see my nurse prescriber but she wasn’t able to attend.

“I am still happy to see and work with Kathryn in the future - it is a shame that it has come to this.”

A spokesman said a complaint had been received by the Citizens Advice consumer service.