A disabled Gran who was left humiliated by a supermarket security guard has received an official apology.

Karen Reece-Buck from Burnley, was reduced to tears after a security guard at the Lidl store on Colne Road embarrassed and ridiculed her in front of a packed store.

The 55-year-old who uses a wheelchair and walking sticks was refused help with her shopping in the incident which occurred on November 2.

After the Lancashire Telegraph approached Lidl, Mrs Reece-Buck received an official apology from the supermarket giant's customer service manager, Nicola Munro.

Mrs Reece-Buck said:"It took nearly three weeks for that letter to come. I rang up four times asking what they were doing about it. I know it's happened to other people in other parts of the country and to be honest, it's a bit of a rubbish reply."

The apology, which she received on November 15, read: "I was disappointed to learn about your recent experience at the Burnley store. Please accept my sincerest apologies.

"The third party security companies we contract undergo a great deal of scrutiny to ensure they do not hinder our customers' shopping experience. I was therefore concerned to learn this was not the case on this occasion.

"Our Area manager has spoken with the store staff and highlighted how they can help any customer needing assistance in store. Should you choose to shop with us again and require assistance, please press the blue assistance bell.

"I hope that that you will remain a valid Lidl customer."

Despite the apology letter, Mrs Reece-Buck said she hasn't been back to shop at Lidl and has not received a personal apology from staff or security at the Colne Road store.

She said: "I haven't been back into the store since and neither have a lot of people I know. I don't think I will be shopping there again."