A BLACKBURN dentists' practice has been told to improve information for and communication with its patients.

The recommendations come after a visit by volunteer inspectors.

Healthwatch Blackburn with Darwen representatives went to My Dentist, Railway Road in Blackburn to find out about the experiences of patients.

Their report identifies three key areas for improvement:

* reinstating regular meetings of its Patient Participation Group and increasing awareness of its existence;

* providing directional signage to the entrance of the building; and

* providing information about its British Sign Language service in all the waiting areas.

The report also highlights four areas of good practice:

It says that all patients rated the quality of care and the staff as good to excellent, very good or good with no negative comments from patients.

All patients told the 'Enter and View' inspectors they felt listened to by staff and were treated with dignity and respect.

All patients said they felt safe at the dental practice and found it easy to find their way around the premises.

The inspectors report that 92 per cent of patients found the information they received in their appointments helpful.

Sir Bill Taylor, Chair of Board, Healthwatch Blackburn with Darwen said:“ My Dentist, Railway Road provides a dental service that patients rate very highly, congratulations to the staff team for all their hard work."