A CARE home in Burnley has improved its complaints process after concerns were raised by inspectors.

The 22-bed Jalna Residential Care Home in Manchester was told to improve its handling of complaints by the Care Quality Commission in April.

But the regulator said in its latest report: "In April 2014 we found that the provider was not meeting this standard because appropriate systems were not in in place for identifying, receiving, handling and responding appropriately to complaints and comments made by people who used the service or persons acting on their behalf.

"During our inspection we were shown that a new document had been written in relation to the complaints procedure. A form for recording any incidents or complaints had also been introduced. We saw evidence that the majority of staff had seen and read the new policy.

"The provider informed us that they would ensure that all staff had read the new policy and were aware of how to identify, receive, handle and respond appropriately to complaints and comments made by people who used the service or persons acting on their behalf.

"We spoke with four people who were using the service who told us they knew who to talk to if they had any concerns or were unhappy with any aspect of their stay at the home. "