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East Lancashire hospitals fail in patient satisfaction
4:58pm Wednesday 4th July 2012 in Health
THE trust which runs hospitals in East Lancashire is failing to meet patients’ expectations over involvement in their own care plans, a survey has shown.
East Lancashire Hospitals NHS Trust (ELHT) scored 79 per cent satisfaction in patient involvement in medicine, and 82 per cent for involvement in surgery, against a target of 90 per cent.
Val Bertenshaw, director of operations, said: “The issues surround involving people in plans of their care.
“We are almost at 80 per cent in medicine, so we’re not doing poorly, but we do need to do a bit of extra work.”
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