East Lancashire patients more satisfied with hospital care

First published in Health

PATIENTS in hospitals in East Lancashire are happier with their treatment, a new survey has revealed.

The investigation, carried out by the Care Quality Commission, showed that hospitals in the region had improved in all areas of patient care, with an average satisfaction rate increase of three per cent on the same time the year before.

As part of the survey, patients were asked to rate different aspects of their hospital experience, including admission, the hospital and ward, staff, care and treatment, operations, procedures and leaving hospital.

Some of the highest scores came in questions regarding dignity during treatment, with 90 per cent of inpatients surveyed saying they felt they were treated with respect while they were in hospital.

With regards to infection control, 92 per cent of those who returned their questionnaires said they saw nurses cleaning their hands between touching patients, with 93 per cent confirming that they saw messages about hand-washing displayed on the ward.

Lynn Wissett, deputy chief executive and chief nurse at East Lancashire Hospitals NHS Trust, said: “We are delighted with the response from our patients and pleased that the hard work of our staff putting patients first and providing a high quality service is noted and appreciated by those who took part in this survey.

“As always, we will look closely at the survey results and continue to aim to improve across the board to ensure we improve performance and patient experience further.”

Comments (1)

Please log in to enable comment sorting

6:17pm Wed 25 Apr 12

mavrick says...

I am glad to read this report as I am one of the dissatisfied who didn't get the opportunity to complete such a survey. I have asked why every patient does not get a satisfaction questionaire to take home and return later. I will be the first to acknowledge there are some fantastic staff at the RBH, but there is a lot of room for improvement in certain departments. However it is good to see things could be going in the right direction.
I am glad to read this report as I am one of the dissatisfied who didn't get the opportunity to complete such a survey. I have asked why every patient does not get a satisfaction questionaire to take home and return later. I will be the first to acknowledge there are some fantastic staff at the RBH, but there is a lot of room for improvement in certain departments. However it is good to see things could be going in the right direction. mavrick
  • Score: 0

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree