A CARE home has come under fire after its service was branded ‘unsafe’ by health watchdog inspectors.

Towneley House residential home in Todmorden Road, Burnley, was rated as ‘requires improvement’ after a recent inspection.

Inspectors from the Care Quality Commission (CQC) said that during their visit they found there were a number of risks to residents’ safety.

In their findings, inspectors said that not all areas of the building had been properly maintained and that one service user’s bedroom was in a ‘poor condition’.

While inspectors found one resident experienced discomfort as staff were unaware of how to close a window.

The report said: “The service was not safe.

“Not all areas of the building had been properly maintained. One person’s bedroom was in a poor condition and one person experienced discomfort as staff were unaware of how to close a window.

“People told us there were sufficient staff on duty, however, we noted appropriate checks were not always carried out before staff started working in the home.

“Whilst systems were in place to assess and manage risks, not all risks had been identified.

“Some risk assessments had also not been updated in line with changing needs.”

The care home was rated as ‘requires improvement’ for its safety, effectiveness, care, responsiveness and leadership.

The facility provides accommodation and personal care for up to 22 older people and specialises in providing care for people living with a dementia.

However, inspectors found that staff knew people well and displayed kindness and compassion when providing care.

While staff also respected people’s rights to privacy and independence and that residents told inspectors they felt safe and that staff were kind and caring.

The report added: “The registered manager and staff were observed to have positive relationships with people living in the home. People were relaxed in the company of staff and the home had a warm, friendly atmosphere.”

The care home were unavailable for comment.