A DARWEN care home has been criticised and told its management is failing.

Ribble Homecare has been told it requires improvement after it was visited by inspectors from the Care Quality Commission earlier this year.

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Inspectors concluded it was not safe, effective or well led.

It was the first time the care home in Ribble Avenue had been visited by the CQC since November 2013 when it was found to be meeting all the necessary regulations.

The report did however rate the care home’s level of caring and responsiveness as good.

The care home manager Mohammed Rafique said he felt the inspectors report was “unfair” and he is “confident he is doing the right thing for his service users.”

In the CQC report a spokesman said: “The systems in place to manage the way medicines were administered were not sufficiently robust to ensure people always received their medicines as prescribed.

“Risk assessments had not been completed in relation to people’s individual needs.

“Care records contained limited information.

“Although people told us they had no concerns about their safety, we found recruitment processes for did not protect people from the risks of unsuitable staff.

“People who used the service told us they could make choices about the support they received.

“However we found the registered manager did not have a good understanding of the principles of the Mental Capacity Act (MCA) 2015.

“This meant the systems in place to record whether people were able to consent to the support they needed were not sufficiently robust to ensure people’s rights were protected.

“Staff were also confused about the rights of people to make their own decisions.”

Care manager Mohammed Rafique said: “I feel that the overall rating was unfair but we addressed the issues in the report and have dealt with them.

“We are confident that we are doing the right things for the service users.”