Customers of Chorley Council have been reassured that complaints are being investigated properly after the Local Government Ombudsman published its verdict on the authority.
The Ombudsman, which oversees the decision-making and quality of council services in England, released findings about Chorley Council that reveal a dramatic decrease in complaints from customers.
The results show that the number of complaints from people in Chorley to the Ombudsman have halved over the past three years to just nine in 2007/08.
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In 2004/5 there were 31 complaints to the Ombudsman, reducing to 20 in 2005/6, just 10 in 2006/7 and nine in 2007/08.
The latest report also gives the authority a clean bill of health - with no cases of maladministration over the last three years.
Chief Executive Donna Hall explained: "When people contact the Ombudsman they are usually at their wits end and have exhausted every other possible avenue to resolve their problems.
"We try to work with our customers to please them with every aspect of our services. Sometimes this doesn't always work and we end up with complaints.
"According to the Ombudsman's records the areas we have improved in are planning, building control, housing and finance.
"Our aim is to get no complaints to the Ombudsman and 100 percent satisfaction with Chorley Council services."
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