SEVERAL concerns have been raised about a care home in Burnley, where two residents told inspectors they were ‘treated like children’.

The Care Quality Commission (CQC) has told Abiden Rest Home, in Rosehill Road, that it must improve in five areas.

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However, the report also included dozens of positive comments about the home and its staff, adding: “All relatives and visitors spoken with were complimentary about the service.”

The findings come after owner John Pinder was found guilty of health and safety failings in September following the death of an 81-year-old resident in 2013.

Mary Naylor was left unattended on a stairlift and fell, due to the strap either not being on properly or coming loose.

After its inspection in October this year, the CQC said it was happy with the policies and equipment now in place to protect residents using the stairlift but said an ‘inappropriate technique’ had been used to help a resident stand up during its visit, while the dining room chairs were a potential safety hazard. One resident also complained of being treated like a ‘naughty youngster’, saying some people were not allowed to have drinks in the lounge.

The regulator added: “This practice did not promote the person’s dignity and demonstrated a lack of consideration and respect.”

Inspectors also noted shortcomings in the home’s analysis of staffing levels, residents’ involvement in their own care plans and the programme of activities.

The home was given a rating of ‘requires improvement’ on all five measures that were examined; safety, care, responsiveness, leadership and effectiveness. This is the third worst rating out of four.

Following his case at Preston Crown Court in September, Mr Pinder was sentenced to 180 hours of work in the community and ordered to pay costs of £8,540.

Mr Pinder was unavailable for comment.

The CQC said it used a number of methods to judge the home, including speaking with 11 residents, two relatives, two visitors, five members of staff and the care manager. Inspectors spent two days in the home. observing care and support being delivered and also looked at a sample of records including three people’s care plans and other associated documentation, recruitment and staff records, medication records, policies and procedures and audits.