Lancashire TelegraphBlackburn hospital chiefs admit failing patient (From Lancashire Telegraph)

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Blackburn hospital chiefs admit failing patient

HOSPITAL chiefs have admitted failing a pensioner after a catalogue of blunders in his care.

Thomas Bretherton was taken to Royal Blackburn Hospital last year suffering from pancreatitis and passed away three months later.

His death was not linked to any of the failings, an inquest heard.

Blackburn Coroner’s Court was told that during his stay in hospital Mr Bretherton was: * The victim of an alleged assault which left him with head injuries.

* Found on the floor after suffering a heart attack because no barriers were in place to prevent him falling out of bed.

* Fed while supposed to be on ‘nil by mouth’.

* At other times left without food for long periods and left to become dehydrated.

* Moved from ward to ward causing stress and confusion for him and his family * Left to sit out in a chair for hours and then found to be aching and shivering.

Blackburn coroner Michael Singleton blasted the hospital for its poor care while health campaigner Russ McLean said it was ‘absolutely disgusting’.

And hospital bosses have since apologised to the family and admitted they ‘failed the patient and his family’.

Mr Bretherton, of Windsor Road, Knuzden, was admitted to hospital on August 1 suffering from acute pancreatitis.

The retired shift manager died of the disease on December 9, leaving behind his wife, Marie, children Tania and Colin and grandchildren Josie, Patrick, Alice, Sam and Luca. He also had a late son, Neil.

Mr Singleton, who recorded a narrative verdict, said his care while in hospital had been ‘below the level he could have expected’.

Christine Pearson, chief nurse at East Lancashire Hospitals NHS Trust, said: “The trust is deeply sorry for the shortfall in standards of care received by Mr Bretherton.

“We always aim to provide safe, personal and effective care, and in this case, we failed the patient and his family.

“We are in touch with Mr Bretherton’s family and have assured them we will be open and honest in answering any questions they may still have of us, now that the inquest has been concluded.

“We again offer our sincere condolences. This is a very upsetting case and the subject of a formal complaint.

“As such it would be inappropriate for us to comment further.”

During the inquest, consultant Daren (corr) Subar admitted some concerns about the standard of care afforded to Mr Bretherton.

Mr Singleton asked Mr Subar about an incident in which Mr Bretherton was found on the floor.

Mr Subar replied: “I find it very difficult to think he could get up and climb over the railings and out of bed.

“I believe the side rail was not up.”

Royal Blackburn Hospital speech and language therapist Janet Hulse said Mr Bretherton had been unable to eat or drink without retching.

She said he was put on a ‘nil by mouth’ and was fed directly into his stomach.

However, it was discovered that over the course of a weekend, nursing staff had been feeding him by mouth.

There was a concern that, because of Mr Bretherton’s condition, food particles could get into the lungs leading to aspiration pneumonia.

Mr Singleton asked about a weekend in which he was given ice cream, soup and a cup of tea on the Friday night and then food and drink over the weekend.

Mrs Bretherton told the hearing: “He was not capable of eating or drinking.

“There was a sign that said ‘nil by mouth’ but they were feeding him.

“When I kept commenting and asking about it they took them down and took them away.”

Pathologist Dr Philip Lumb described evidence of past heart disease and signs of problems caused by pancreatitis.

When asked about the alleged assault, which is still the subject of a court case, he said: “I could see the presence of a healing scar on the forehead and another faint mark on the left side.”

But Dr Lumb said there was no pathological evidence from the post-mortem examination that the ‘assault’ or any of the ‘mistreatment’ had caused Mr Bretherton’s death.

Summing up at the end of the hearing, Mr Singleton said: “I have heard issues with regards to moving from ward to ward with no one knowing why.

“I have also been told of other issues with regards to a lack of feeding and dehydration.

“Quite clearly he was nil by mouth but was being fed.

“And I have heard with regards to him being sat out in a chair that left him shaking and achy.

“There are many issues that cause me great concern.

“I do not consider that it is a natural cause of death.

“What Mr Bretherton was entitled to was the best care to make sure his survival chance was as great as possible.

“His care fell well below the level of what was expected.”

Russ McLean, chairman of the Pennine Lancashire Patient Voices Group, said although the case was disturbing, he believed the new hospital management was turning things around.

He said: “This incident is absolutely disgusting but I am hoping this will become a thing of the past.”

Comments (24)

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8:15am Sat 3 May 14

mavrick says...

Are the staff involved still employed by the hospital? This is beyond belief. I would have taken my relative out of there and to another hospital with a better standard of care. The coroner should have demanded prosecution of those involved including the health secretary.
Are the staff involved still employed by the hospital? This is beyond belief. I would have taken my relative out of there and to another hospital with a better standard of care. The coroner should have demanded prosecution of those involved including the health secretary. mavrick
  • Score: 63

9:01am Sat 3 May 14

kateash says...

Believe me this is not an isolated incident.. I have recently had a relative die in this hospital and the care fell way short of what I would call acceptable ... A lot of it due to lack of staff and lack of experience and leadership in both nursing and medical staff particularly at the weekend... It was a fight all the way to get a reasonable standard of care.. I feel for those patients who have no relatives to speak on their behalf.. Nurses are undertrained and overworked and wary of calling a doctor if they feel there is a problem . Junior doctors are aIso overworked and wary of calling a senior doctor in if they feel there is a problem . I believe the Care Quality Commission have been looking at standards at the hospital this week... Bet they will say it is improving !! Why do they tell the hospital they are going as it gives them time to prepare.. Managers need to get to grips with the situation and do shifts on the wards to find out what the problems are.. There are enough of them . To lose a relative is painful but made harder by the fact that just maybe it could have been prevented..
Believe me this is not an isolated incident.. I have recently had a relative die in this hospital and the care fell way short of what I would call acceptable ... A lot of it due to lack of staff and lack of experience and leadership in both nursing and medical staff particularly at the weekend... It was a fight all the way to get a reasonable standard of care.. I feel for those patients who have no relatives to speak on their behalf.. Nurses are undertrained and overworked and wary of calling a doctor if they feel there is a problem . Junior doctors are aIso overworked and wary of calling a senior doctor in if they feel there is a problem . I believe the Care Quality Commission have been looking at standards at the hospital this week... Bet they will say it is improving !! Why do they tell the hospital they are going as it gives them time to prepare.. Managers need to get to grips with the situation and do shifts on the wards to find out what the problems are.. There are enough of them . To lose a relative is painful but made harder by the fact that just maybe it could have been prevented.. kateash
  • Score: 65

9:44am Sat 3 May 14

Loving lances says...

Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less.
Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less. Loving lances
  • Score: 51

12:39pm Sat 3 May 14

ConcernedOssy says...

Loving lances wrote:
Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less.
My wife and myself and my brother experienced similar problems fortunately lived to tell the tale. I think many of the problems are caused by a high staff turnover, TOO MANY unqualified "SUITED MANAGERS" and not enough medics. PLUS a Extremely DEMORALISED NURSING staff . Broken English also appears to be a second language. Many of the full time staff can't even find their way around their place of work.

YET ANOTHER SHINING EXAMPLE OF OUR "CARING" COUNCIL and GOVERMENT GLARING INCOMPETANCE. WEll DONE CAM-MORON & Co.!!!!!!
[quote][p][bold]Loving lances[/bold] wrote: Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less.[/p][/quote]My wife and myself and my brother experienced similar problems fortunately lived to tell the tale. I think many of the problems are caused by a high staff turnover, TOO MANY unqualified "SUITED MANAGERS" and not enough medics. PLUS a Extremely DEMORALISED NURSING staff . Broken English also appears to be a second language. Many of the full time staff can't even find their way around their place of work. YET ANOTHER SHINING EXAMPLE OF OUR "CARING" COUNCIL and GOVERMENT GLARING INCOMPETANCE. WEll DONE CAM-MORON & Co.!!!!!! ConcernedOssy
  • Score: 48

12:44pm Sat 3 May 14

ConcernedOssy says...

Loving lances wrote:
Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less.
My wife and myself and my brother experienced similar problems fortunately lived to tell the tale. I think many of the problems are caused by a high staff turnover, TOO MANY unqualified "SUITED MANAGERS" and not enough medics. PLUS a Extremely DEMORALISED NURSING staff . Broken English also appears to be a second language. Many of the full time staff can't even find the way around their place of work.

YET ANOTHER SHINING EXAMPLE OF OUR "CARING" CLOWNCIL and UNQUALIFIED GOVERNMENTS GLARING INCOMPETENCE.
WELL DONE CAM-MORON & Co.!!!!!! HOPE you are not allowed to Keep up your incompetence through another term !!!!!!!
[quote][p][bold]Loving lances[/bold] wrote: Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less.[/p][/quote]My wife and myself and my brother experienced similar problems fortunately lived to tell the tale. I think many of the problems are caused by a high staff turnover, TOO MANY unqualified "SUITED MANAGERS" and not enough medics. PLUS a Extremely DEMORALISED NURSING staff . Broken English also appears to be a second language. Many of the full time staff can't even find the way around their place of work. YET ANOTHER SHINING EXAMPLE OF OUR "CARING" CLOWNCIL and UNQUALIFIED GOVERNMENTS GLARING INCOMPETENCE. WELL DONE CAM-MORON & Co.!!!!!! HOPE you are not allowed to Keep up your incompetence through another term !!!!!!! ConcernedOssy
  • Score: 52

4:13pm Sat 3 May 14

noddy57 says...

Clearly this is a case of neglect and l would suggest heads must roll because this is unacceptable.
Clearly this is a case of neglect and l would suggest heads must roll because this is unacceptable. noddy57
  • Score: 42

4:45pm Sat 3 May 14

For those we love says...

11 months ago I attended at meeting at King Georges Hall arranged by the Sir Bruce Keogh enquiry team which resulted in RBH being placed under special measures I listened to several relatives tell how their loved ones had died because of the failings of this Hospital. 11 months later we are still reading these horror stories.
11 months ago I attended at meeting at King Georges Hall arranged by the Sir Bruce Keogh enquiry team which resulted in RBH being placed under special measures I listened to several relatives tell how their loved ones had died because of the failings of this Hospital. 11 months later we are still reading these horror stories. For those we love
  • Score: 29

5:07pm Sat 3 May 14

Absolutelysickofthetreatmentweget says...

Christine Pearson your comment are a joke.This kind of below standard is ongoing and is happening to me now.My mother has received below standard care from everyone she has come into contact with .The consultants talk down there nose to you and threaten legal action when you question the care your lived ones are being given .After failed discharges and mis diagnosis all the staff wanted to do was sedate a 76 years old when she was in need of investigation and nursing in a way that should be expected.I have spoken with 4 matrons and been asking all week to meet with the CQC.This was promised and I was lead along until the audit had finished and was told last night unfortunately it is too late to meet with them.I have now been told that my concerns will be "looked at after the bank Holiday .I for one am sick of getting fobbed off and when I challenge the behaviours they see this as a threat .So when you say you are concerned you cannot be .This story has taken a while to get to this headline but it is still happening.What will you say when my case gets to the headline .Because believe me it will.
Christine Pearson your comment are a joke.This kind of below standard is ongoing and is happening to me now.My mother has received below standard care from everyone she has come into contact with .The consultants talk down there nose to you and threaten legal action when you question the care your lived ones are being given .After failed discharges and mis diagnosis all the staff wanted to do was sedate a 76 years old when she was in need of investigation and nursing in a way that should be expected.I have spoken with 4 matrons and been asking all week to meet with the CQC.This was promised and I was lead along until the audit had finished and was told last night unfortunately it is too late to meet with them.I have now been told that my concerns will be "looked at after the bank Holiday .I for one am sick of getting fobbed off and when I challenge the behaviours they see this as a threat .So when you say you are concerned you cannot be .This story has taken a while to get to this headline but it is still happening.What will you say when my case gets to the headline .Because believe me it will. Absolutelysickofthetreatmentweget
  • Score: 38

7:09pm Sat 3 May 14

ConcernedOssy says...

Seems they looked after SHAZAD SARWAR (Hospital Director) very well though. !!!!

SAYS IT ALL !!!!!***************
***
Seems they looked after SHAZAD SARWAR (Hospital Director) very well though. !!!! SAYS IT ALL !!!!!*************** *** ConcernedOssy
  • Score: 46

7:45pm Sat 3 May 14

phil kernot says...

I can't get my head round these story's time after time ,, managers should be sacked as its on there watch ,, what do thay do for there money and the answer is zero nil nothing ,, there job is to implement that there is no failings and losses of any kind and if there is it should be your sacked because your useless ,, we get the sack if we fail ,,,
I can't get my head round these story's time after time ,, managers should be sacked as its on there watch ,, what do thay do for there money and the answer is zero nil nothing ,, there job is to implement that there is no failings and losses of any kind and if there is it should be your sacked because your useless ,, we get the sack if we fail ,,, phil kernot
  • Score: 27

12:40am Sun 4 May 14

blackburne67 says...

Bad, ill practice should be accountable for but i do know that more often than not nurses, nurse assistants(front line staff) are extremely over worked, grossly understaffed & on the bread line of salaries.Whilst excecutives who run the trusts accept bonus's insulting the hard grafters dedication & kicking staff in the teeth whilst morale is at an all time low.The majority of nurses do an outstanding job considering such strained resources & NEED TO BE GIVEN A FIGHTING CHANCE OF GETTING THE JOB RIGHT IN THE 1ST PLACE.It is nearly every day that staff go without breaks getting tired hence mistakes more likely to happen & also work extra longer hours without being paid or at least getting the time owed back to them when it is suitable for staff & ward alike.This needs to be adressed from the top without beaurocratic, political cover up & lies so that the best possible care can be given to any individual who needs treatment.One day this could be you, your loved ones or I that need to use the NHS that most of us contribute towards. This is so sad & unessasery & my heart goes out to the family.I am so sorry.
Bad, ill practice should be accountable for but i do know that more often than not nurses, nurse assistants(front line staff) are extremely over worked, grossly understaffed & on the bread line of salaries.Whilst excecutives who run the trusts accept bonus's insulting the hard grafters dedication & kicking staff in the teeth whilst morale is at an all time low.The majority of nurses do an outstanding job considering such strained resources & NEED TO BE GIVEN A FIGHTING CHANCE OF GETTING THE JOB RIGHT IN THE 1ST PLACE.It is nearly every day that staff go without breaks getting tired hence mistakes more likely to happen & also work extra longer hours without being paid or at least getting the time owed back to them when it is suitable for staff & ward alike.This needs to be adressed from the top without beaurocratic, political cover up & lies so that the best possible care can be given to any individual who needs treatment.One day this could be you, your loved ones or I that need to use the NHS that most of us contribute towards. This is so sad & unessasery & my heart goes out to the family.I am so sorry. blackburne67
  • Score: 26

7:58am Sun 4 May 14

Muller says...

My mother is in the hospital at the moment and has exerpienced very different care experiences on the wards she has been on. The first one was dingey, smelly and the staff were not nice, we requested she was moved and was moved to a ward she has been on before, and has received high quality care, given with compassion and the doctors have been very good. I cannot believe that the two wards are in the same hospital and why one ward is allowed to have such low standards. If every ward was managed like the one she is on now, there would be no stories like this.
My mother is in the hospital at the moment and has exerpienced very different care experiences on the wards she has been on. The first one was dingey, smelly and the staff were not nice, we requested she was moved and was moved to a ward she has been on before, and has received high quality care, given with compassion and the doctors have been very good. I cannot believe that the two wards are in the same hospital and why one ward is allowed to have such low standards. If every ward was managed like the one she is on now, there would be no stories like this. Muller
  • Score: 22

8:30am Sun 4 May 14

Fire Fly says...

Absolutelysickofthet
reatmentweget
wrote:
Christine Pearson your comment are a joke.This kind of below standard is ongoing and is happening to me now.My mother has received below standard care from everyone she has come into contact with .The consultants talk down there nose to you and threaten legal action when you question the care your lived ones are being given .After failed discharges and mis diagnosis all the staff wanted to do was sedate a 76 years old when she was in need of investigation and nursing in a way that should be expected.I have spoken with 4 matrons and been asking all week to meet with the CQC.This was promised and I was lead along until the audit had finished and was told last night unfortunately it is too late to meet with them.I have now been told that my concerns will be "looked at after the bank Holiday .I for one am sick of getting fobbed off and when I challenge the behaviours they see this as a threat .So when you say you are concerned you cannot be .This story has taken a while to get to this headline but it is still happening.What will you say when my case gets to the headline .Because believe me it will.
Given there were approximately 60 assessors trawling the hospital this past week....the fact you asked to speak with them & that didn't happen is blatant blocking of access to them, therefore hiding the truth of what is happening,

The CQC can be contacted directly, the inspection of the hospital was on behalf of the new chief inspector of hospitals for the UK.

The trust knew this inspection was taking place months ago...the line Christine Pearson (for those that don't know she replaced Lynne Wissett) used 'safe, personal & effective care' is a load of crap. The trust introduced that as a logo last year, not much fanfare at the time apart from instruction to staff to use it on all documents. Then, 3wks ago staff were issued with lanyards with the logo on & told to wear them instead of the NHS staff ones for i.d badges. Little badges with it the same line were also issued. And then, the week before the inspection, the education centre walls were repainted in the colours that represent the 'safe, personal & effective logo. At every opportunity, the logo has been rammed down staffs throats over the past 3wks.

If those words mattered so much to the trust board with regards to patient care, why have they only gone into overdrive about it for the inspection? Why wasn't it launched with this enthusiasm last year? The answer is very simple...they don't care.

More money has been spent hiring high ranking 'interim' managers than it has improving care. Nobody knows who they are or what they're meant to be doing...in their interim roles. Managers who left with huge payouts are suddenly back on the scene...they were useless when last employed, so I doubt they've improved during their sabbaticals.

Nurses do work very hard & whilst the vast majority care, there is a huge number employed at this trust who don't & are the rudest people i've ever met. If they are so rude to colleagues, what hope do patients have?

This trust board & many of the managers need to go, the longer they stay, the worse its getting. Let's not forget...Mr Brethertons case happened after the introduction of the so-called 'safe, personal & effective care' policy.
[quote][p][bold]Absolutelysickofthet reatmentweget[/bold] wrote: Christine Pearson your comment are a joke.This kind of below standard is ongoing and is happening to me now.My mother has received below standard care from everyone she has come into contact with .The consultants talk down there nose to you and threaten legal action when you question the care your lived ones are being given .After failed discharges and mis diagnosis all the staff wanted to do was sedate a 76 years old when she was in need of investigation and nursing in a way that should be expected.I have spoken with 4 matrons and been asking all week to meet with the CQC.This was promised and I was lead along until the audit had finished and was told last night unfortunately it is too late to meet with them.I have now been told that my concerns will be "looked at after the bank Holiday .I for one am sick of getting fobbed off and when I challenge the behaviours they see this as a threat .So when you say you are concerned you cannot be .This story has taken a while to get to this headline but it is still happening.What will you say when my case gets to the headline .Because believe me it will.[/p][/quote]Given there were approximately 60 assessors trawling the hospital this past week....the fact you asked to speak with them & that didn't happen is blatant blocking of access to them, therefore hiding the truth of what is happening, The CQC can be contacted directly, the inspection of the hospital was on behalf of the new chief inspector of hospitals for the UK. The trust knew this inspection was taking place months ago...the line Christine Pearson (for those that don't know she replaced Lynne Wissett) used 'safe, personal & effective care' is a load of crap. The trust introduced that as a logo last year, not much fanfare at the time apart from instruction to staff to use it on all documents. Then, 3wks ago staff were issued with lanyards with the logo on & told to wear them instead of the NHS staff ones for i.d badges. Little badges with it the same line were also issued. And then, the week before the inspection, the education centre walls were repainted in the colours that represent the 'safe, personal & effective logo. At every opportunity, the logo has been rammed down staffs throats over the past 3wks. If those words mattered so much to the trust board with regards to patient care, why have they only gone into overdrive about it for the inspection? Why wasn't it launched with this enthusiasm last year? The answer is very simple...they don't care. More money has been spent hiring high ranking 'interim' managers than it has improving care. Nobody knows who they are or what they're meant to be doing...in their interim roles. Managers who left with huge payouts are suddenly back on the scene...they were useless when last employed, so I doubt they've improved during their sabbaticals. Nurses do work very hard & whilst the vast majority care, there is a huge number employed at this trust who don't & are the rudest people i've ever met. If they are so rude to colleagues, what hope do patients have? This trust board & many of the managers need to go, the longer they stay, the worse its getting. Let's not forget...Mr Brethertons case happened after the introduction of the so-called 'safe, personal & effective care' policy. Fire Fly
  • Score: 32

9:05am Sun 4 May 14

woolywords says...

For some time now, I've been keeping a record of this hospitals failings towards it's patients, by using old chalkboard and have to say that there have been a few problems which requires me to say.. More chalk, please, there's been yet another failing at, St Elsewhere!
Seriously though, once over, we used to laugh at old people and tell them not to be so silly, when they said, Oh I don't want to go to hospital, you just die there. Perhaps, there is some truth in the saying, many a truth spoken through false teeth.
For some time now, I've been keeping a record of this hospitals failings towards it's patients, by using old chalkboard and have to say that there have been a few problems which requires me to say.. More chalk, please, there's been yet another failing at, St Elsewhere! Seriously though, once over, we used to laugh at old people and tell them not to be so silly, when they said, Oh I don't want to go to hospital, you just die there. Perhaps, there is some truth in the saying, many a truth spoken through false teeth. woolywords
  • Score: 19

10:07am Sun 4 May 14

Sue Lee says...

Why is there no one up there with "a pair" to admit many things are just wrong, not necessarily with the clinical treatment, but lack of leadership?
No stability, 5 top "executives" in a very short while, none resident amongst we 1/2 million people in East Lancashire. Who is on the Board? Anyone meet any of them anywhere?
Why is there no one up there with "a pair" to admit many things are just wrong, not necessarily with the clinical treatment, but lack of leadership? No stability, 5 top "executives" in a very short while, none resident amongst we 1/2 million people in East Lancashire. Who is on the Board? Anyone meet any of them anywhere? Sue Lee
  • Score: 18

12:45pm Sun 4 May 14

ConcernedOssy says...

ConcernedOssy wrote:
Loving lances wrote:
Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less.
My wife and myself and my brother experienced similar problems fortunately lived to tell the tale. I think many of the problems are caused by a high staff turnover, TOO MANY unqualified "SUITED MANAGERS" and not enough medics. PLUS a Extremely DEMORALISED NURSING staff . Broken English also appears to be a second language. Many of the full time staff can't even find their way around their place of work.

YET ANOTHER SHINING EXAMPLE OF OUR "CARING" COUNCIL and GOVERMENT GLARING INCOMPETANCE. WEll DONE CAM-MORON & Co.!!!!!!
However that being said, there is a nucleous of dedicated QUALIFIED PROFESSIONAL NURSING STAFF who are GROSSLY UNDERPAID and patronisingly unappreciated who have to work in these atrocious conditions whilst being harassed by:

GROSSLY OVERPAID,UNQUALIFIED
, and PROVEN INCOMPETENT MANAGEMENT.

Should a start now be made ??? GET THE BASICS RIGHT,treat hard overworked nursing staff with respect and stop the hinderance and interference to their professionalism and the results will soon become apparent !!!!!!!
[quote][p][bold]ConcernedOssy[/bold] wrote: [quote][p][bold]Loving lances[/bold] wrote: Both my wife and me were mistreated in this hospital. Complaints to the trust were met with apathetic replies. Pompous trustees could not care less.[/p][/quote]My wife and myself and my brother experienced similar problems fortunately lived to tell the tale. I think many of the problems are caused by a high staff turnover, TOO MANY unqualified "SUITED MANAGERS" and not enough medics. PLUS a Extremely DEMORALISED NURSING staff . Broken English also appears to be a second language. Many of the full time staff can't even find their way around their place of work. YET ANOTHER SHINING EXAMPLE OF OUR "CARING" COUNCIL and GOVERMENT GLARING INCOMPETANCE. WEll DONE CAM-MORON & Co.!!!!!![/p][/quote]However that being said, there is a nucleous of dedicated QUALIFIED PROFESSIONAL NURSING STAFF who are GROSSLY UNDERPAID and patronisingly unappreciated who have to work in these atrocious conditions whilst being harassed by: GROSSLY OVERPAID,UNQUALIFIED , and PROVEN INCOMPETENT MANAGEMENT. Should a start now be made ??? GET THE BASICS RIGHT,treat hard overworked nursing staff with respect and stop the hinderance and interference to their professionalism and the results will soon become apparent !!!!!!! ConcernedOssy
  • Score: 36

2:02pm Sun 4 May 14

ConcernedOssy says...

Sue Lee wrote:
Why is there no one up there with "a pair" to admit many things are just wrong, not necessarily with the clinical treatment, but lack of leadership?
No stability, 5 top "executives" in a very short while, none resident amongst we 1/2 million people in East Lancashire. Who is on the Board? Anyone meet any of them anywhere?
I did once,they are all voluntary (but paid expenses)mainly bored people who are well up their own jacksies seeking some form of official recognition or title so they feel even more important in their respective clubs !!! In other words a load of freeloaders similar to Cam MORON and Co !!!
[quote][p][bold]Sue Lee[/bold] wrote: Why is there no one up there with "a pair" to admit many things are just wrong, not necessarily with the clinical treatment, but lack of leadership? No stability, 5 top "executives" in a very short while, none resident amongst we 1/2 million people in East Lancashire. Who is on the Board? Anyone meet any of them anywhere?[/p][/quote]I did once,they are all voluntary (but paid expenses)mainly bored people who are well up their own jacksies seeking some form of official recognition or title so they feel even more important in their respective clubs !!! In other words a load of freeloaders similar to Cam MORON and Co !!! ConcernedOssy
  • Score: 27

3:27pm Sun 4 May 14

ConcernedOssy says...

ConcernedOssy wrote:
Sue Lee wrote:
Why is there no one up there with "a pair" to admit many things are just wrong, not necessarily with the clinical treatment, but lack of leadership?
No stability, 5 top "executives" in a very short while, none resident amongst we 1/2 million people in East Lancashire. Who is on the Board? Anyone meet any of them anywhere?
I did once,they are all voluntary (but paid expenses)mainly bored people who are well up their own jacksies seeking some form of official recognition or title so they feel even more important in their respective clubs !!! In other words a load of freeloaders similar to Cam MORON and Co !!!
Vacancies for the board should normally be advertised in Public notices, but don't hold your breath if you apply as a few members are actually selected by invitation. Hope this helps.
[quote][p][bold]ConcernedOssy[/bold] wrote: [quote][p][bold]Sue Lee[/bold] wrote: Why is there no one up there with "a pair" to admit many things are just wrong, not necessarily with the clinical treatment, but lack of leadership? No stability, 5 top "executives" in a very short while, none resident amongst we 1/2 million people in East Lancashire. Who is on the Board? Anyone meet any of them anywhere?[/p][/quote]I did once,they are all voluntary (but paid expenses)mainly bored people who are well up their own jacksies seeking some form of official recognition or title so they feel even more important in their respective clubs !!! In other words a load of freeloaders similar to Cam MORON and Co !!![/p][/quote]Vacancies for the board should normally be advertised in Public notices, but don't hold your breath if you apply as a few members are actually selected by invitation. Hope this helps. ConcernedOssy
  • Score: 27

12:28pm Mon 5 May 14

Sue Lee says...

Thought they got paid £25+k?
Thought they got paid £25+k? Sue Lee
  • Score: 2

6:03pm Mon 5 May 14

For those we love says...

Absolutelysickofthet
reatmentweget
wrote:
Christine Pearson your comment are a joke.This kind of below standard is ongoing and is happening to me now.My mother has received below standard care from everyone she has come into contact with .The consultants talk down there nose to you and threaten legal action when you question the care your lived ones are being given .After failed discharges and mis diagnosis all the staff wanted to do was sedate a 76 years old when she was in need of investigation and nursing in a way that should be expected.I have spoken with 4 matrons and been asking all week to meet with the CQC.This was promised and I was lead along until the audit had finished and was told last night unfortunately it is too late to meet with them.I have now been told that my concerns will be "looked at after the bank Holiday .I for one am sick of getting fobbed off and when I challenge the behaviours they see this as a threat .So when you say you are concerned you cannot be .This story has taken a while to get to this headline but it is still happening.What will you say when my case gets to the headline .Because believe me it will.
The person you need to contact is Mike Richards from the CQC www.cqc.org.uk he is the head of this organisation
[quote][p][bold]Absolutelysickofthet reatmentweget[/bold] wrote: Christine Pearson your comment are a joke.This kind of below standard is ongoing and is happening to me now.My mother has received below standard care from everyone she has come into contact with .The consultants talk down there nose to you and threaten legal action when you question the care your lived ones are being given .After failed discharges and mis diagnosis all the staff wanted to do was sedate a 76 years old when she was in need of investigation and nursing in a way that should be expected.I have spoken with 4 matrons and been asking all week to meet with the CQC.This was promised and I was lead along until the audit had finished and was told last night unfortunately it is too late to meet with them.I have now been told that my concerns will be "looked at after the bank Holiday .I for one am sick of getting fobbed off and when I challenge the behaviours they see this as a threat .So when you say you are concerned you cannot be .This story has taken a while to get to this headline but it is still happening.What will you say when my case gets to the headline .Because believe me it will.[/p][/quote]The person you need to contact is Mike Richards from the CQC www.cqc.org.uk he is the head of this organisation For those we love
  • Score: 5

7:34am Tue 6 May 14

ConcernedOssy says...

Sue Lee wrote:
Thought they got paid £25+k?
The person I met was a trustee and "said" there was no payment other than expenses (had known them for sometime and had no reason to disbelieve them) but these being what they are and based on parliament expenses I would think this figure would easily be achievable. !!
[quote][p][bold]Sue Lee[/bold] wrote: Thought they got paid £25+k?[/p][/quote]The person I met was a trustee and "said" there was no payment other than expenses (had known them for sometime and had no reason to disbelieve them) but these being what they are and based on parliament expenses I would think this figure would easily be achievable. !! ConcernedOssy
  • Score: 14

8:31am Tue 6 May 14

Letter2u says...

So glad this family carried their complaints through unlike myself. I put my complaints to PALS but sadly my dad died two days later and we were too upset to take this up. My poor dad was treated terribly and the nurses apart from one did not give a ****. The standard of nursing care was shocking from so called trained nurses. After demanding to speak to the medical matron I felt the staff nurse was holding a knife to my back, how dare I complain, I was demanding to see my dad's consultant as he had been on this ward almost five weeks where a patient is normally not kept any longer than three days. The attitude of the consultant wasn't good either and finally dad was moved to a ward where compassion and care from all concerned was met but sadly my dad died within hours of being moved there, it all came to late. It is shocking and upsetting to see nothing has changed. I regret not seeing my complaint through but i certainly wont let it happen again.
So glad this family carried their complaints through unlike myself. I put my complaints to PALS but sadly my dad died two days later and we were too upset to take this up. My poor dad was treated terribly and the nurses apart from one did not give a ****. The standard of nursing care was shocking from so called trained nurses. After demanding to speak to the medical matron I felt the staff nurse was holding a knife to my back, how dare I complain, I was demanding to see my dad's consultant as he had been on this ward almost five weeks where a patient is normally not kept any longer than three days. The attitude of the consultant wasn't good either and finally dad was moved to a ward where compassion and care from all concerned was met but sadly my dad died within hours of being moved there, it all came to late. It is shocking and upsetting to see nothing has changed. I regret not seeing my complaint through but i certainly wont let it happen again. Letter2u
  • Score: 12

12:23am Fri 9 May 14

shazadi says...

Christine Pearson chief medical nurse you disgust me. You should be sent to prison for neglect and weak leadership if this was your father suffered in the care of professional how would you feel? What would you tell your children. Your are a disgrace.my sister recently spent several weeks on C11 she complained of stomach pain. She fell out if bed she was not given water to drink. When we raised this with the matron Tracy Barnes and ward manager shoron Roger it was not taken seriously we decided to discharge my sister. Whilst on the ward I saw to patients die when I ask how they had died I was told it was unexplained death. I hope the 3 of you face man slaughter. I hope the prime min7
Christine Pearson chief medical nurse you disgust me. You should be sent to prison for neglect and weak leadership if this was your father suffered in the care of professional how would you feel? What would you tell your children. Your are a disgrace.my sister recently spent several weeks on C11 she complained of stomach pain. She fell out if bed she was not given water to drink. When we raised this with the matron Tracy Barnes and ward manager shoron Roger it was not taken seriously we decided to discharge my sister. Whilst on the ward I saw to patients die when I ask how they had died I was told it was unexplained death. I hope the 3 of you face man slaughter. I hope the prime min7 shazadi
  • Score: 9

4:22pm Fri 9 May 14

kapalski says...

So Matron Barnes and staff of C11 have learnt nothing, very much like a lottery in this hospital, some wards can provide excellent care whilst others like C11 can't even manage the basics.
So Matron Barnes and staff of C11 have learnt nothing, very much like a lottery in this hospital, some wards can provide excellent care whilst others like C11 can't even manage the basics. kapalski
  • Score: 4

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