BLACKBURN families caught up in the Tunisian terrorist attack have criticised their holiday provider for not giving them enough support.

Holidaymakers who had booked with Jet2holidays were given a free flight home after an Islamic State gunman murdered 38 people and injured many more.

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But despite seeing fellow holidaymakers cut down by bullets and blasted by grenades, those who cut short their trips to fly home to safety have now been told they won’t receive a refund on their holidays.

Because the Foreign Office has not advised people not to travel to the North African country, although it warned further attacks are “possible”, tour operators are not obligated to do so.

Katie Spencer had been in the country for two days before the attack happened with her fiancée, his brother and her two children while Nathan Chapman, 21, had been in the country for a day with his mum, step dad and sister.

Katie, who had forked out more than £1,000 on the trip, locked herself and her family in a hotel bathroom for 10 hours as bullets smashed through the hotel’s windows.

A Jet2.com and Jet2holidays spokeswoman said: “We do understand people’s frustrations but we have offered all our customers the option of returning home free of charge.

“Many of our customers have decided to stay in Tunisia while many others have made the perfectly reasonable choice to come home.

“We advise passengers to purchase travel insurance to ensure they are fully covered while abroad.

“Our focus over the last two days has been to safely repatriate those customers wishing to return and our teams have worked tirelessly in this endeavour.”

Thomson and First Choice have now announced customers travelling before October 31 can change their destination free and will be offered a £50 discount per person on 15 new flights to other destinations.

They have also cancelled all their holidays to Tunisia which leave on or before July 9.