East Lancashire patients urged to share their views of the healthcare system (From Lancashire Telegraph)
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East Lancashire patients urged to share their views of the healthcare system
9:45am Monday 10th September 2012 in News
PATIENTS are being urged to share their experience of being clients of the health and social care system with a national regulator.
Rossendale and Darwen Tory MP Jake Berry wants them to take apart in a North West-wide pilot scheme being run by the Care Quality Commission.
The CQC which regulates health and social care in England and is currently running a pilot in the region to obtain feedback from people who have a direct experience of using care services.
Jake said: “This is an invaluable opportunity for people from Rossendale and Darwen to give their feedback to the health regulator about local services. I would encourage everyone to tell the Care Quality Commission what they think of the care they have received.”
Ann Ford, CQC head of compliance for the North West, said: “Whenever and wherever you receive care you have a right to be protected from the risk of abuse and neglect; you should be respected and involved in decisions – and care should meet your individual needs.
“We want more people to know about the standards they should expect from their care – and to tell us about their experiences, good and bad.”
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