AN Integrated Urgent Care Service, which is accessible to a patient population of more than 390,000 across Greater Preston, Chorley and South Ribble, has been rated Good overall with an Outstanding rating for leadership, in Care Quality Commission (CQC) inspections.
The latest CQC inspection has seen Chorley Urgent Care Centre being awarded the rating by the CQC, which is operated by gtd healthcare, and follows the same outcome for Preston Urgent Care Centre.
Outstanding practices were recognised at Chorley Urgent Care Centre in relation to how “patients’ individual needs and preferences were central to the planning and delivery of services” and “the service leadership offered all staff a chance every year to bid for innovations that would benefit the organisation or the local community”.
Key to the CQC report and contributing factors to positive patient experience were the inspectors noting that “staff treated people with compassion, kindness, dignity and respect” and “patients told us that they appreciated the service and praised the staff who cared for them”.
David Beckett, gtd healthcare’s chief executive, said it was a fantastic achievement for staff who work as part of the Integrated Urgent Care Service and the organisation as a whole.
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