East Lancs telecom firm creates new call centre jobs

Intelling MD Phil Morgan and New Call Telecoms CEO Nigel Eastwood look at plans for the new extension

Intelling MD Phil Morgan and New Call Telecoms CEO Nigel Eastwood look at plans for the new extension

First published in News Lancashire Telegraph: Photograph of the Author by , Assistant news editor

AN East Lancashire telecoms company is creating 20 jobs at its call centre to cope with growing demand for its services.

New Call Telecom, based on the Lomeshaye industrial estate in Nelson, has announced a recruitment drive meaning its workforce has nearly doubled to 190 since the start of the year.

The jobs boost was announced alongside a visit to the centre by Pendle MP Andrew Stephenson, who welcomed the expansion.

Mr Stephenson, Conservative MP for Pendle, said: “It is inspiring to see how a local enterprise has managed to fulfil its business targets while contributing to the region’s growth by hiring local candidates.”

New Call has grown strongly as a result of the success of its award-winning broadband and phone offers since it relocated its Indian contact centre operation from Mumbai, India, to Burnley in 2011.

It began 2013 with 100 employees and, after adding more during last year and earlier this year, the latest sales recruits will take its workforce to 190.

The company is strongly committed to the local community and actively promotes employee education and training through the New Call Academy apprenticeship scheme.

Nigel Eastwood, chief executive of New Call Telecom, said: “This latest recruitment initiative and business expansion is driven by our strong growth and business commitment.

“Since relocating to Lancashire we have received a number of industry awards and best value recommendations in recognition of our impressive offering.

“It is vital that we continue to employ the best and most passionate staff to ensure our success.”

Comments (5)

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10:23pm Mon 28 Jul 14

Ronnietate says...

You call 20 jobs a jobs boost? When will we ever again see REAL jobs, that pay more than minimum wages in Lancashire? Probably never?

It's also a very sad statement of the times we live in to learn that working in a phone call centre now requires an apprenticeship!
You call 20 jobs a jobs boost? When will we ever again see REAL jobs, that pay more than minimum wages in Lancashire? Probably never? It's also a very sad statement of the times we live in to learn that working in a phone call centre now requires an apprenticeship! Ronnietate
  • Score: 4

10:48pm Mon 28 Jul 14

HelmshoreMan2010 says...

What's a real job?

It might be minimum wage but it's 20 more people off benefits and contributing to society rather than taking from it.
What's a real job? It might be minimum wage but it's 20 more people off benefits and contributing to society rather than taking from it. HelmshoreMan2010
  • Score: 3

10:11am Tue 29 Jul 14

jimpy0 says...

give it a couple of years, they'll shut it down and transfer to third world for costs ..................
give it a couple of years, they'll shut it down and transfer to third world for costs .................. jimpy0
  • Score: -1

12:17pm Tue 29 Jul 14

HelmshoreMan2010 says...

jimpy0 wrote:
give it a couple of years, they'll shut it down and transfer to third world for costs ..................
"New Call has grown strongly as a result of the success of its award-winning broadband and phone offers since it relocated its Indian contact centre operation from Mumbai, India, to Burnley in 2011."
[quote][p][bold]jimpy0[/bold] wrote: give it a couple of years, they'll shut it down and transfer to third world for costs ..................[/p][/quote]"New Call has grown strongly as a result of the success of its award-winning broadband and phone offers since it relocated its Indian contact centre operation from Mumbai, India, to Burnley in 2011." HelmshoreMan2010
  • Score: 0

2:40pm Tue 29 Jul 14

jimpy0 says...

and ....................
........ came here from there, p155 easy to reverse it
and .................... ........ came here from there, p155 easy to reverse it jimpy0
  • Score: 0

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