Ex nurse tells of 'degrading' stay in Blackburn hospital

Royal Blackburn Hospital

Royal Blackburn Hospital

First published in News Lancashire Telegraph: Photograph of the Author by , Reporter

A RETIRED nurse has hit out at East Lancashire Hospitals Trust after a stay in Royal Blackburn left her in a wheelchair.

Anne Hindle, 83, from Baxenden, was hospitalised with a kidney problem almost three years ago, but only now feels able to talk about her ordeal following a lengthy complaints procedure.

She was admitted in June 2011 with severe pain, and was kept in for five days.

Mrs Hindle, who used to be a senior nursing sister and worked at Royal Blackburn when it was Queens Park Hospital, said that for the entirety of her stay she was given nothing to eat or drink, was not given her medication for an existing eye condition and arthritis, and was given morphine but was not kept informed about her condition or treatment by hospital staff.

She said: “Nobody spoke to me, absolutely nobody, from the day I was admitted until they said ‘get dressed, go home.’ “I had nothing to change into, I was still in my nightie and dressing gown I’d been in when I came in.

“I was there for five days with no food or drink and no medication.”

Mrs Hindle, who has two sons and three grandchildren, said that as a result of her stay she contracted a c difficile infection, which left her in a wheelchair, and she lost almost three stone in weight.

She said the experience has left her afraid of being taken into hospital again.

She said: “I think it’s been very degrading, it’s made me very wary of ever going to that hospital again.

“Most of my family live abroad in Canada and America, and they feel helpless that they can’t come over and help me out.

“I feel very, very humiliated by it all, I’ve got very hurt feelings, but I just have to get on with my life.

“It’s too late for me now, I’m not the woman I was three years ago, but I don’t want anyone else to go through this.

“If my story makes a change, I’ve done my job.”

Chris Pearson, chief nurse at East Lancashire Hospitals NHS Trust, said: “Patient confidentiality is of the utmost importance to us so we are unable to comment on individual cases.

“It is always disappointing when a patient feels it necessary to speak to the local press about their treatment.

“Improving the patient experience is a key objective for the trust and all feedback is welcomed, acted upon and learned from.

“We take complaints very seriously and always try to deal with them in a timely and sensitive way. We investigate all complaints thoroughly.

“We would urge the patients to contact us directly and can assure them that we will do all we can to answer their questions.”

Comments (18)

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5:21pm Sat 17 May 14

TheCaveman says...

There's a lot of hospital bashing over Blackburn hospital - all I can say is that following a recent heart attack I was admitted as an emergency and have nothing but praise for the way I was treated during my stay.
There's a lot of hospital bashing over Blackburn hospital - all I can say is that following a recent heart attack I was admitted as an emergency and have nothing but praise for the way I was treated during my stay. TheCaveman
  • Score: 45

5:30pm Sat 17 May 14

Loving lances says...

Patients should talk to the media, to their MP, councillors, Citizens' Advice and a lawyer. Blackburn is among the worst hospitals in Britain.
Patients should talk to the media, to their MP, councillors, Citizens' Advice and a lawyer. Blackburn is among the worst hospitals in Britain. Loving lances
  • Score: 25

5:37pm Sat 17 May 14

shytalk says...

TheCaveman wrote:
There's a lot of hospital bashing over Blackburn hospital - all I can say is that following a recent heart attack I was admitted as an emergency and have nothing but praise for the way I was treated during my stay.
I also had the misfortune to be admitted to Blackburn hospital. Had to wait 12hrs in the medical assessment unit coughing up blood and suffering pneumonia, before i saw a doctor. I was then treated for blood clots as well as pneumonia and spent three weeks at the hospital..
The staff i will say are fantastic and i do not blame them for that. They are doing the best they can, and are working under serious duress.Ie they are under staffed. That is only to be expected though due to the closure of A&E at Accrington and Burnley, and the number of redundancies. ( 500 that have now been re employed on zero hours contracts by agencies that the NHS has to now pay more for )
The management on the other hand are a disgrace, and instead of standing up to this corrupt government, they pander to them and are only interested in lean manufacturing/kaizen management. Ie the more money they can save the better they are thought of in the eyes of the government, even if patients have to suffer.
This government have only one agenda. Privatize the NHS so that their insurance company owning friends can rip off the people of Britain and make a fortune out of those who are lucky enough to afford insurance to pay for hospital treatment..
[quote][p][bold]TheCaveman[/bold] wrote: There's a lot of hospital bashing over Blackburn hospital - all I can say is that following a recent heart attack I was admitted as an emergency and have nothing but praise for the way I was treated during my stay.[/p][/quote]I also had the misfortune to be admitted to Blackburn hospital. Had to wait 12hrs in the medical assessment unit coughing up blood and suffering pneumonia, before i saw a doctor. I was then treated for blood clots as well as pneumonia and spent three weeks at the hospital.. The staff i will say are fantastic and i do not blame them for that. They are doing the best they can, and are working under serious duress.Ie they are under staffed. That is only to be expected though due to the closure of A&E at Accrington and Burnley, and the number of redundancies. ( 500 that have now been re employed on zero hours contracts by agencies that the NHS has to now pay more for ) The management on the other hand are a disgrace, and instead of standing up to this corrupt government, they pander to them and are only interested in lean manufacturing/kaizen management. Ie the more money they can save the better they are thought of in the eyes of the government, even if patients have to suffer. This government have only one agenda. Privatize the NHS so that their insurance company owning friends can rip off the people of Britain and make a fortune out of those who are lucky enough to afford insurance to pay for hospital treatment.. shytalk
  • Score: 49

6:07pm Sat 17 May 14

Openminded? says...

This happened 3 years ago......seriously..
....????
This happened 3 years ago......seriously.. ....???? Openminded?
  • Score: 21

6:37pm Sat 17 May 14

woodyads says...

I used to be of the opinion that RBH was a decent place and people were just hospital bashing until I was admitted there a few months ago and had an awful experience.
I contacted PALS because I wasn't happy about my level of care, who promised that someone from the unit I was in would contact me. It took another 3 emails and phone calls to the hospital before someone finally rang me to take my issues seriously.
It's little wonder they're in 'special measures' if they take such a lax approach to patient's concerns.
I used to be of the opinion that RBH was a decent place and people were just hospital bashing until I was admitted there a few months ago and had an awful experience. I contacted PALS because I wasn't happy about my level of care, who promised that someone from the unit I was in would contact me. It took another 3 emails and phone calls to the hospital before someone finally rang me to take my issues seriously. It's little wonder they're in 'special measures' if they take such a lax approach to patient's concerns. woodyads
  • Score: 40

6:38pm Sat 17 May 14

wilddog says...

Sick of hearing or reading about it now. If it was that bad, it would not be open!
Sick of hearing or reading about it now. If it was that bad, it would not be open! wilddog
  • Score: -21

6:51pm Sat 17 May 14

golazzo says...

Blackburn should be condemned and placed back in the hands of Burnley.

Sh*t town Sh*t hospital.
Blackburn should be condemned and placed back in the hands of Burnley. Sh*t town Sh*t hospital. golazzo
  • Score: -21

7:33pm Sat 17 May 14

wilddog says...

People moaning all the time but never at the time? Smacks of trying to put a claim in!
People moaning all the time but never at the time? Smacks of trying to put a claim in! wilddog
  • Score: -19

8:32pm Sat 17 May 14

woolywords says...

wilddog wrote:
People moaning all the time but never at the time? Smacks of trying to put a claim in!
I think that it's more a case of, 'we'll deal with this internally, so there is no need to go elsewhere to complain..'
Then they dither on and on, until you finally give up.

There are far too many of these stories, for it to be an isolated incident. Or is it that there is a shedload of people, whom are clutching a compo form upon admittance?
[quote][p][bold]wilddog[/bold] wrote: People moaning all the time but never at the time? Smacks of trying to put a claim in![/p][/quote]I think that it's more a case of, 'we'll deal with this internally, so there is no need to go elsewhere to complain..' Then they dither on and on, until you finally give up. There are far too many of these stories, for it to be an isolated incident. Or is it that there is a shedload of people, whom are clutching a compo form upon admittance? woolywords
  • Score: 24

12:09am Sun 18 May 14

jean28364 says...

My mum went in with stomach pains, after several scans, cancelled operations and 3 stone weight loss, she sadly passed away, she needed gall stones out, couldnt eat as this caused her too much pain, so they fed her gaviscon and paracetomol, as you can tell, I have no praise for them, I feel pain for this lady how she has ended up..
My mum went in with stomach pains, after several scans, cancelled operations and 3 stone weight loss, she sadly passed away, she needed gall stones out, couldnt eat as this caused her too much pain, so they fed her gaviscon and paracetomol, as you can tell, I have no praise for them, I feel pain for this lady how she has ended up.. jean28364
  • Score: 35

5:20am Sun 18 May 14

khakkij says...

all due to cutbacks, and lets have it right., there is every nationality up there!!, lets be clear that the staff are wonderful., nurses are working 13 hour days, and fed up of the situation themselves., as for the dossers that go on about A & E and slating everyone., whilst you aint done a tap in your life., these are working round the clock so get your priorities in order
all due to cutbacks, and lets have it right., there is every nationality up there!!, lets be clear that the staff are wonderful., nurses are working 13 hour days, and fed up of the situation themselves., as for the dossers that go on about A & E and slating everyone., whilst you aint done a tap in your life., these are working round the clock so get your priorities in order khakkij
  • Score: 36

9:08am Sun 18 May 14

woolywords says...

Yesterday(Sat), went to the RBH to visit a friend who is on Level 2 at the moment. We parked in the disabled bays that are nearest to the proper entrance, as my friend requires to use a wheelchair to get around, only to find out that the doors were locked. This, in spite of a sign stating that they were only opened during 8am to 8pm, (this was 11am) so I ended up pushing a wheelchair from one side of the building to the other.
Would there be any point in complaining about this?
If I said that I thought that the only reason that these doors were locked, was to save the car park patrols from walking around the building, would that sound plausible? As the three of them were stood in the same place, when we came out, after we had been in the wards for nearly two hours!
Yesterday(Sat), went to the RBH to visit a friend who is on Level 2 at the moment. We parked in the disabled bays that are nearest to the proper entrance, as my friend requires to use a wheelchair to get around, only to find out that the doors were locked. This, in spite of a sign stating that they were only opened during 8am to 8pm, (this was 11am) so I ended up pushing a wheelchair from one side of the building to the other. Would there be any point in complaining about this? If I said that I thought that the only reason that these doors were locked, was to save the car park patrols from walking around the building, would that sound plausible? As the three of them were stood in the same place, when we came out, after we had been in the wards for nearly two hours! woolywords
  • Score: 22

10:02am Sun 18 May 14

wilddog says...

It aint the staff who are to blame as some of you think it is! Some of you work nine till five, so home and put yer feet up and think you have had a good day! I dare you to try a 13 hour shift and never enough time to do it all in? Moaning on here aint gonna solve it, is it?Ok, so it aint great and i am sorry is someone has suffered but, stop slating the staff! Go to the top dog working only 9 till 5 but not on a weekend at 3am in the morning!
It aint the staff who are to blame as some of you think it is! Some of you work nine till five, so home and put yer feet up and think you have had a good day! I dare you to try a 13 hour shift and never enough time to do it all in? Moaning on here aint gonna solve it, is it?Ok, so it aint great and i am sorry is someone has suffered but, stop slating the staff! Go to the top dog working only 9 till 5 but not on a weekend at 3am in the morning! wilddog
  • Score: 28

12:02pm Sun 18 May 14

cathedral citi says...

i was recently admitted via emergency, following my FIFTH heart attack.....all I can say is, I was treated with courtesy, respect and professionalism, during my eight day stay......

The staff were wonderful. The food was good, and being diabetic, sandwiches and snacks available on request throughout the night if needs must.

I was informed throughout, of my treatment plan, the treatments projected, and aftercare plans......it was textbook medicine,

I am forever grateful and humbled by the sheer professionalism of ALL the staff, from the consultants to the cleaners.

Thank you Royal Blackburn hospital.
i was recently admitted via emergency, following my FIFTH heart attack.....all I can say is, I was treated with courtesy, respect and professionalism, during my eight day stay...... The staff were wonderful. The food was good, and being diabetic, sandwiches and snacks available on request throughout the night if needs must. I was informed throughout, of my treatment plan, the treatments projected, and aftercare plans......it was textbook medicine, I am forever grateful and humbled by the sheer professionalism of ALL the staff, from the consultants to the cleaners. Thank you Royal Blackburn hospital. cathedral citi
  • Score: -1

2:12pm Sun 18 May 14

zabby says...

All of you who voted labour don't complain,this is what you voted for
All of you who voted labour don't complain,this is what you voted for zabby
  • Score: 25

7:12am Mon 19 May 14

Mypointis says...

I find this woman's story highly unlikely. No food or water for five days? Come off it.
I find this woman's story highly unlikely. No food or water for five days? Come off it. Mypointis
  • Score: 6

2:55pm Mon 19 May 14

noddy57 says...

TheCaveman wrote:
There's a lot of hospital bashing over Blackburn hospital - all I can say is that following a recent heart attack I was admitted as an emergency and have nothing but praise for the way I was treated during my stay.
Glad to hear you got the best of care, but having said that the lady in question does have a ghastly tale and one which l have a tendency to believe, l would like to think that over the past few years since this lady was treated so badly almost totally neglected that things have improved, the lady has much valid experience of the N H S and she would have been aware of the standard of care and duty and it was clearly lacking in her case.
[quote][p][bold]TheCaveman[/bold] wrote: There's a lot of hospital bashing over Blackburn hospital - all I can say is that following a recent heart attack I was admitted as an emergency and have nothing but praise for the way I was treated during my stay.[/p][/quote]Glad to hear you got the best of care, but having said that the lady in question does have a ghastly tale and one which l have a tendency to believe, l would like to think that over the past few years since this lady was treated so badly almost totally neglected that things have improved, the lady has much valid experience of the N H S and she would have been aware of the standard of care and duty and it was clearly lacking in her case. noddy57
  • Score: 12

2:57pm Mon 19 May 14

ConcernedOssy says...

wilddog wrote:
Sick of hearing or reading about it now. If it was that bad, it would not be open!
it shouldn't be
[quote][p][bold]wilddog[/bold] wrote: Sick of hearing or reading about it now. If it was that bad, it would not be open![/p][/quote]it shouldn't be ConcernedOssy
  • Score: 19

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