When news happens, text LT and your photos and videos to 80360. Or contact us by email or phone.
Have your say on Rossendale health services
PATIENTS will be given the chance to complain about NHS services in a series of face-to-face meetings with health bosses.
East Lancashire Clinical Commissioning Group, which decides how health budgets are spent, wants to hear both ‘good and bad’ feedback, as part of a drive to make the patient experience a top priority.
The GP-led authority, which spends much of its time reviewing high-level performance data, will stage a series of ‘listening events’ in five boroughs to gather valuable information about how services are actually delivered on the ground.
The events will be modelled on those staged in Blackburn and Burnley in June, where NHS inspectors gathered feedback about the town’s hospitals.
The experiences were included in the Keogh Report, which made wide-ranging criticisms of the hospitals in July, and helped persuade officials to place East Lancashire Hospitals NHS Trust in special measures.
The first CCG event will be at Rossendale Primary Health Care Centre on Saturday, September 21, from 10am to noon, with chairman Dr Diane van Ruitenbeek and lead nurse Jackie Hanson due to attend.
They said feedback, positive and negative, will help inform the way the CCG commissions services in the future.
Dr Ruitenbeek said: “This will be a fantastic opportunity for us to meet local people and to learn about their experiences of local GP services, hospitals, mental health or any other health services in East Lancashire.
“Please do come along as your views really do matter to us.
"There will be lots of different ways for you to share your views with us.
“There will also be the chance to speak to us privately and confidentially on the day.”
Blackburn with Darwen CCG has also been making efforts to gather patients’ views.
Chairman Joe Slater met patients at Ivy Street Community Centre and Barbara Castle Way Health Centre in Blackburn, with more meetings being planned.
Comments are closed on this article.