£6K mobile bill shock for Darwen couple

Lancashire Telegraph: £6K mobile bill shock for Darwen couple £6K mobile bill shock for Darwen couple

A COUPLE from Darwen are backing calls for a change in the law after they were left facing a £6,000 mobile phone bill — for a handset they rarely used.

Mark and Louise Orrell-Dobson received the bill from Everything Everywhere (EE) for a phone they kept only for emergencies which had its sim card stolen or cloned.

It was only after months of wrangling, and the intervention of Darwen MP Jake Berry and the Lancashire Telegraph, that the bill was slashed to a one-off payment of £100.

The Orrell-Dobsons said the original bill detailed calls made to overseas countries including Iraq and Greece.

After contesting the charge they were initially told by the communications firm, formed after a merging of Orange and T-Mobile, the bill would be reduced to £3,150 but they had to pay buy March 9.

The town’s MP then pledged to fight for the bill to be dropped, taking the case to Parliament.

Joiner Mr Orrell-Dobson, who lives with accountant wife Louise, 35, and six-year-old son Jack, said on Friday they received a call agreeing to close the matter if the couple paid £100.

Mr Orrell-Dobson, 34, of Turncroft Road, said they were stunned when the bill arrived.

He said: “It was a huge shock when we opened the letter to find a bill of more than £6,000.

“We rang the company and explained and the man on the phone said he could tell it was fraudulent and told us not to worry.

“But then the bank called and told us the £6,300 had been taken from our bank, but they were able to stop it.

“We could have lost everything if that had gone through. I just hope now there’s a change in the law and this doesn’t happen to anyone else.”

MP Mr Berry had been lobbying for the telecoms firm to write off the bill and has pledged to raise the issue with Business Secretary Vince Cable.

An EE spokesman said: “If a customer suspects that their phone or SIM has been lost or stolen, we strongly advise they let us know as soon as possible, just as they would cancel their cards if they lost their wallet. Only then can we prevent calls or data use being charged to their account.

"Due to the exceptional circumstances of Mr Orrell-Dobson’s situation, we have offered him a substantial reduction on his bill as a gesture of good will.”

Comments (7)

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10:12am Mon 25 Feb 13

Fire Fly says...

'they had to pay buy March 9'...LET that's poor, even by your standards!!
'they had to pay buy March 9'...LET that's poor, even by your standards!! Fire Fly

10:51am Mon 25 Feb 13

chris283 says...

What is it with every one trying to rip people off
What is it with every one trying to rip people off chris283

11:26am Mon 25 Feb 13

usinganame says...

What is it with people posting from their workplace on work time and ripping off their employer...

As to the cloning ... too much of it going on. If indeed it was. Now was it stolen or cloned. Wouldnt be able to use phone if card was. As its repotted.
What is it with people posting from their workplace on work time and ripping off their employer... As to the cloning ... too much of it going on. If indeed it was. Now was it stolen or cloned. Wouldnt be able to use phone if card was. As its repotted. usinganame

11:29am Mon 25 Feb 13

alphadelta says...

I'd have thought that, if you rarely use your mobile, pay-as-you-go is a more sensible option than getting bills.
I'd have thought that, if you rarely use your mobile, pay-as-you-go is a more sensible option than getting bills. alphadelta

1:30am Tue 26 Feb 13

Lancs Lassie says...

An EE spokesman said: “If a customer suspects that their phone or SIM has been lost or stolen, we strongly advise they let us know as soon as possible, just as they would cancel their cards if they lost their wallet. Only then can we prevent calls or data use being charged to their account.....Hmmm not rocket science and the wife is an accountant so she has some brains, maybe just not much common sense!
An EE spokesman said: “If a customer suspects that their phone or SIM has been lost or stolen, we strongly advise they let us know as soon as possible, just as they would cancel their cards if they lost their wallet. Only then can we prevent calls or data use being charged to their account.....Hmmm not rocket science and the wife is an accountant so she has some brains, maybe just not much common sense! Lancs Lassie

11:15am Tue 26 Feb 13

Malthus says...

Lancs Lassie wrote:
An EE spokesman said: “If a customer suspects that their phone or SIM has been lost or stolen, we strongly advise they let us know as soon as possible, just as they would cancel their cards if they lost their wallet. Only then can we prevent calls or data use being charged to their account.....Hmmm not rocket science and the wife is an accountant so she has some brains, maybe just not much common sense!
Good point. Also Is it really the job of an MP to lobby on behalf of individuals in civil disputes? I am sure that given the current state of the economy his time would be better spent on issues that affected everyone.
[quote][p][bold]Lancs Lassie[/bold] wrote: An EE spokesman said: “If a customer suspects that their phone or SIM has been lost or stolen, we strongly advise they let us know as soon as possible, just as they would cancel their cards if they lost their wallet. Only then can we prevent calls or data use being charged to their account.....Hmmm not rocket science and the wife is an accountant so she has some brains, maybe just not much common sense![/p][/quote]Good point. Also Is it really the job of an MP to lobby on behalf of individuals in civil disputes? I am sure that given the current state of the economy his time would be better spent on issues that affected everyone. Malthus

12:41pm Tue 26 Feb 13

mys says...

Ha a jester of goodwill,who do they think they are,the poor couple hadn't used the phone so it wasn't there bill in the first place,these company's make you laugh,making out that there doing you a favour what a joke
Ha a jester of goodwill,who do they think they are,the poor couple hadn't used the phone so it wasn't there bill in the first place,these company's make you laugh,making out that there doing you a favour what a joke mys

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