Hospital bosses forced to apologise over treatment of East Lancs pensioner

Sharon Kinlin-Martin with her mum Joan.

Sharon Kinlin-Martin with her mum Joan.

First published in News
Last updated
Lancashire Telegraph: Photograph of the Author by , Health Reporter

HEALTH bosses have been forced to apologise after a three-year dispute with a campaigner whose elderly mum died at the Royal Blackburn Hospital.

Sharon Kinlin-Martin, 55, said there was a ‘comprehensive failure’ by the hospital to fully investigate her mum’s death, and claimed that staff suggested she had ‘mental health problems’ to deter council officers from probing her concerns.

81-year-old Burnley pensioner Joan Kinlin, who had pre-existing heart disease, hypothyroidism and osteoporosis, was twice admitted to the Royal Blackburn in 2011, after suffering two nasty falls, and spent a total of two months on the wards between February and June.

She developed a severe infection, including signs of sepsis, and died of aspiration pneumonia on June 1.

During the last month of her life, Mrs Kinlin-Martin had become increasingly concerned about her mum’s care and she later lodged a formal complaint.

The trust admitted some shortcomings, but dismissed several concerns and offered no apology, so Mrs Kinlin-Martin took the case to the Health Service Ombudsman for England, who has found there were four ‘service failures’, although these were not found to have caused her death.

These were: * During her first admission Mrs Kinlin suffered four falls, and the ombudsman found ‘despite numerous indicators that, from the outset, she was at significant risk of falls there is no evidence that staff produced a (falls) prevention plan’.

* Despite family members’ concerns about the pensioner’s hydration levels, and Mrs Kinlin herself asking for water, the report found doctors failed to properly assess her condition and fluid balance over a four-day period in mid-May, after intravenous fluids had been withdrawn.

* Staff placed a ‘Do Not Resuscitate’ order on the grandma-of-twelve, without proper discussions taking place with the family.

* Mrs Kinlin, of Wycoller Avenue, was only diagnosed with delirium about ten days before her death, despite showing signs of this previously, and the report said ‘the necessary investigations of her mental state could have been carried out sooner’.

Before her mum died, Mrs Kinlin-Martin had also raised a ‘safeguarding alert’ with Blackburn with Darwen Council about her care. A separate report by the Local Government Ombudsman (LGO) has found that officers passed the concerns on to East Lancashire Hospitals NHS Trust (ELHT), but then failed to scrutinize the trust’s investigation into the alert. It found that ‘for five months the council had little idea of what the trust did to respond to the alert’.

The LGO report also contained details of a conversation between a council manager and an officer at the hospitals, in which the officer said she had been told that Mrs Kinlin-Martin ‘had some mental health problems and the family had asked for all contact to go through other family members’.

Mrs Kinlin-Martin, who does not have mental health problems, believes this was a ‘tactic’ used to discredit her version of events, and said: “Not only was this statement untrue but it also asks serious questions about allowing staff who work for an organisation at the centre of a safeguarding alert to be trusted to carry out a robust investigation which implicates their own colleagues.

“There’s a culture that exists in some hospitals where staff are not able to raise concerns without putting their job on the line, and I believe this statement was made to undermine what I was saying.”

However, the trust said they could not find a record of the comment, and questioned whether it had been made.

Meanwhile, although the reports found there was no evidence that Mrs Kinlin’s death could have been avoided, Mrs Kinlin-Martin still disputes this and has submitted further evidence obtained from sepsis experts.

She is also pursuing a medical negligence claim, through Emma Jones, of Leigh Day solicitors, who settled more than 100 claims for victims of the Stafford Hospital scandal.

Ms Jones said: “I believe the way Sharon has been treated by the trust has been appalling. Trusts should be open and transparent when it comes to complaints and it’s taken her three years to get this far. By highlighting these failures we hope trusts will be forced into some change.”

Mrs Kinlin-Martin, who lives in Dorset, first made an official complaint to the trust in October and received a response in February 2012. The trust accepted there had been some shortcomings, but the Ombudsman report said: “Despite producing an investigation report the trust did not offer Mrs Kinlin-Martin any apology for the acknowledged shortcomings. Similarly they gave no indication that they have learnt any lessons from these failures to prevent a recurrence. I therefore find the injustice to Mrs Kinlin-Martin remains unremedied.”

It told the trust to apologise and produce an action plan to ensure similar failings are avoided in future.

ELHT has now apologised to Mrs Kinlin-Martin and chief nurse Christine Pearson said in a statement: “We would firstly like to repeat our apology to Mrs Kinlin-Martin, and extend it to other members of her family, for those aspects of our service which fell short of our own standards. We are also sorry for any distress resulting from the way the trust responded to the concerns she raised. Our complaints process has improved significantly since that time.

“Although some aspects of the trust’s care were criticised, the Ombudsman did not find that this contributed to Mrs Kinlin’s death. He also acknowledged some positive practise and the difficulties faced by the trust in communicating with multiple family members, who sometimes did not speak to each other.

“We are grateful to Mrs Kinlin-Martin for taking the time and trouble to set out her concerns. We can assure her that changes will be made as a result of her complaint."

The complaints process at ELHT was heavily criticised by NHS chief Sir Bruce Keogh last year, for ‘lacking compassion’ and failing to properly investigate concerns from patients and family members. Deputy chief executive Lynn Wissett, who was responsible for the complaints process, announced her retirement on the day the Keogh Report was published, although bosses said she had been planning to step down.

The trust, which spent a year in special measures due to the failings identified in the Keogh Report, has since taken steps to improve the process, and now offers all complainants a face-to-face meeting with the relevant doctors. Bosses said 70 per cent of complainants now feel they are ‘listened to’ and their concerns are properly dealt with.

Steve Tingle, director of commissioning and adults at Blackburn with Darwen Council, said: “We have previously fully accepted the findings insofar as these relate to the council and implemented the actions well in advance of the publication of the report. We once again fully and unreservedly apologise for the distressed caused and have made sure the necessary lessons have been learned from this case.”

Comments (13)

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12:53pm Mon 11 Aug 14

2 for 5p ridesagain says...

QUOTE:

She is also pursuing a medical negligence claim, through Emma Jones, of Leigh Day solicitors, who settled more than 100 claims for victims of the Stafford Hospital scandal.

And then Mrs Kinlin Martin. You extracting money from the NHS is going to help who exactly.
QUOTE: She is also pursuing a medical negligence claim, through Emma Jones, of Leigh Day solicitors, who settled more than 100 claims for victims of the Stafford Hospital scandal. And then Mrs Kinlin Martin. You extracting money from the NHS is going to help who exactly. 2 for 5p ridesagain
  • Score: -9

4:30pm Mon 11 Aug 14

woolywords says...

Am utterly fed up of writing critiques of this hospital, it's practises and management. How many times can a management team, make so many errors, on so many occasions, that put peoples lives at risk and still have their jobs?
Am I supposed to accept that, Deputy Chief Executive Lynn Wissett, just planned to retire, was never given notice that the Keogh report was going to be highly critical of her role in complaints handling and that the two things are wholly unrelated?
Or that, on the many occasions where errors are made, nobody is ever capable of saying, sorry? After all, they've made enough errors to get the script right, to the point where, I look for the terms; procedures not followed or failed, lessons learned, training given and assurances that it won't occur again... Yet a full and frank apology has to be dragged out, like teeth.
Then we have the medical failings...
To maintain proper fluid balance in the body, the average person needs to consume around 2 litres of water per day. Fact!
It's in all the books from basic nursing to survival skills, the importance of fluid intake. Yet, this nursing staff don't recognise the symptoms of dehydration in an elderly patient, after intravenous medicine is withdrawn? They aren't checking urine, for drug uptake, colour, volume and not wondering why, she isn't doing like every other woman that I know, on and off the loo, all day long?
Nobody knows how to do the 'pinch test', to check for hydration, in both babies and elderly? And you call yourself, nurses?
As ever, I'd sooner be sent elsewhere than this apology of an hospital.
...
Next month, expect to read that patients are facing long waits, in ambulances, before being admitted to A and E, due to staff shortages.
As this is happening already, in another of these alleged 'super-hospitals'. We've had here in Blackburn, every type of complaint levelled at the others, therefore it's our turn next.
Am utterly fed up of writing critiques of this hospital, it's practises and management. How many times can a management team, make so many errors, on so many occasions, that put peoples lives at risk and still have their jobs? Am I supposed to accept that, Deputy Chief Executive Lynn Wissett, just planned to retire, was never given notice that the Keogh report was going to be highly critical of her role in complaints handling and that the two things are wholly unrelated? Or that, on the many occasions where errors are made, nobody is ever capable of saying, sorry? After all, they've made enough errors to get the script right, to the point where, I look for the terms; procedures not followed or failed, lessons learned, training given and assurances that it won't occur again... Yet a full and frank apology has to be dragged out, like teeth. Then we have the medical failings... To maintain proper fluid balance in the body, the average person needs to consume around 2 litres of water per day. Fact! It's in all the books from basic nursing to survival skills, the importance of fluid intake. Yet, this nursing staff don't recognise the symptoms of dehydration in an elderly patient, after intravenous medicine is withdrawn? They aren't checking urine, for drug uptake, colour, volume and not wondering why, she isn't doing like every other woman that I know, on and off the loo, all day long? Nobody knows how to do the 'pinch test', to check for hydration, in both babies and elderly? And you call yourself, nurses? As ever, I'd sooner be sent elsewhere than this apology of an hospital. ... Next month, expect to read that patients are facing long waits, in ambulances, before being admitted to A and E, due to staff shortages. As this is happening already, in another of these alleged 'super-hospitals'. We've had here in Blackburn, every type of complaint levelled at the others, therefore it's our turn next. woolywords
  • Score: 13

5:44pm Mon 11 Aug 14

2 for 5p ridesagain says...

woolywords wrote:
Am utterly fed up of writing critiques of this hospital, it's practises and management. How many times can a management team, make so many errors, on so many occasions, that put peoples lives at risk and still have their jobs?
Am I supposed to accept that, Deputy Chief Executive Lynn Wissett, just planned to retire, was never given notice that the Keogh report was going to be highly critical of her role in complaints handling and that the two things are wholly unrelated?
Or that, on the many occasions where errors are made, nobody is ever capable of saying, sorry? After all, they've made enough errors to get the script right, to the point where, I look for the terms; procedures not followed or failed, lessons learned, training given and assurances that it won't occur again... Yet a full and frank apology has to be dragged out, like teeth.
Then we have the medical failings...
To maintain proper fluid balance in the body, the average person needs to consume around 2 litres of water per day. Fact!
It's in all the books from basic nursing to survival skills, the importance of fluid intake. Yet, this nursing staff don't recognise the symptoms of dehydration in an elderly patient, after intravenous medicine is withdrawn? They aren't checking urine, for drug uptake, colour, volume and not wondering why, she isn't doing like every other woman that I know, on and off the loo, all day long?
Nobody knows how to do the 'pinch test', to check for hydration, in both babies and elderly? And you call yourself, nurses?
As ever, I'd sooner be sent elsewhere than this apology of an hospital.
...
Next month, expect to read that patients are facing long waits, in ambulances, before being admitted to A and E, due to staff shortages.
As this is happening already, in another of these alleged 'super-hospitals'. We've had here in Blackburn, every type of complaint levelled at the others, therefore it's our turn next.
Woolywords you talk utter tosh

No wonder they are running out of resources , there is that many people taking legal action against them for every mistake they make. Yes mistakes it is something human beings do, it's called human error.
Every time someone like kilin-martin or what ever they are called sues them that is even more money drained from the health budget. This money doesn't just fall off the nearest tree.
No body at any point forces these people to use the FREE health service.
I have never had much of a problem with it.
If you are unhappy with it go private.
[quote][p][bold]woolywords[/bold] wrote: Am utterly fed up of writing critiques of this hospital, it's practises and management. How many times can a management team, make so many errors, on so many occasions, that put peoples lives at risk and still have their jobs? Am I supposed to accept that, Deputy Chief Executive Lynn Wissett, just planned to retire, was never given notice that the Keogh report was going to be highly critical of her role in complaints handling and that the two things are wholly unrelated? Or that, on the many occasions where errors are made, nobody is ever capable of saying, sorry? After all, they've made enough errors to get the script right, to the point where, I look for the terms; procedures not followed or failed, lessons learned, training given and assurances that it won't occur again... Yet a full and frank apology has to be dragged out, like teeth. Then we have the medical failings... To maintain proper fluid balance in the body, the average person needs to consume around 2 litres of water per day. Fact! It's in all the books from basic nursing to survival skills, the importance of fluid intake. Yet, this nursing staff don't recognise the symptoms of dehydration in an elderly patient, after intravenous medicine is withdrawn? They aren't checking urine, for drug uptake, colour, volume and not wondering why, she isn't doing like every other woman that I know, on and off the loo, all day long? Nobody knows how to do the 'pinch test', to check for hydration, in both babies and elderly? And you call yourself, nurses? As ever, I'd sooner be sent elsewhere than this apology of an hospital. ... Next month, expect to read that patients are facing long waits, in ambulances, before being admitted to A and E, due to staff shortages. As this is happening already, in another of these alleged 'super-hospitals'. We've had here in Blackburn, every type of complaint levelled at the others, therefore it's our turn next.[/p][/quote]Woolywords you talk utter tosh No wonder they are running out of resources , there is that many people taking legal action against them for every mistake they make. Yes mistakes it is something human beings do, it's called human error. Every time someone like kilin-martin or what ever they are called sues them that is even more money drained from the health budget. This money doesn't just fall off the nearest tree. No body at any point forces these people to use the FREE health service. I have never had much of a problem with it. If you are unhappy with it go private. 2 for 5p ridesagain
  • Score: -12

5:51pm Mon 11 Aug 14

kapalski says...

2 for 5p ridesagain wrote:
woolywords wrote:
Am utterly fed up of writing critiques of this hospital, it's practises and management. How many times can a management team, make so many errors, on so many occasions, that put peoples lives at risk and still have their jobs?
Am I supposed to accept that, Deputy Chief Executive Lynn Wissett, just planned to retire, was never given notice that the Keogh report was going to be highly critical of her role in complaints handling and that the two things are wholly unrelated?
Or that, on the many occasions where errors are made, nobody is ever capable of saying, sorry? After all, they've made enough errors to get the script right, to the point where, I look for the terms; procedures not followed or failed, lessons learned, training given and assurances that it won't occur again... Yet a full and frank apology has to be dragged out, like teeth.
Then we have the medical failings...
To maintain proper fluid balance in the body, the average person needs to consume around 2 litres of water per day. Fact!
It's in all the books from basic nursing to survival skills, the importance of fluid intake. Yet, this nursing staff don't recognise the symptoms of dehydration in an elderly patient, after intravenous medicine is withdrawn? They aren't checking urine, for drug uptake, colour, volume and not wondering why, she isn't doing like every other woman that I know, on and off the loo, all day long?
Nobody knows how to do the 'pinch test', to check for hydration, in both babies and elderly? And you call yourself, nurses?
As ever, I'd sooner be sent elsewhere than this apology of an hospital.
...
Next month, expect to read that patients are facing long waits, in ambulances, before being admitted to A and E, due to staff shortages.
As this is happening already, in another of these alleged 'super-hospitals'. We've had here in Blackburn, every type of complaint levelled at the others, therefore it's our turn next.
Woolywords you talk utter tosh

No wonder they are running out of resources , there is that many people taking legal action against them for every mistake they make. Yes mistakes it is something human beings do, it's called human error.
Every time someone like kilin-martin or what ever they are called sues them that is even more money drained from the health budget. This money doesn't just fall off the nearest tree.
No body at any point forces these people to use the FREE health service.
I have never had much of a problem with it.
If you are unhappy with it go private.
2 for 5 p your a moron, how the hell would you feel if this was your family it happened to. This hospital should be made accountable for the lives it ruins! Perhaps seeking legal advice is the only way to make them accountable! Instead of slagging off the poor lady, try show a bit of compassion. 3 years for an apology is disgraceful, perhaps if this place admitted its fault at the beginning, legal action might not of been necessary!
[quote][p][bold]2 for 5p ridesagain[/bold] wrote: [quote][p][bold]woolywords[/bold] wrote: Am utterly fed up of writing critiques of this hospital, it's practises and management. How many times can a management team, make so many errors, on so many occasions, that put peoples lives at risk and still have their jobs? Am I supposed to accept that, Deputy Chief Executive Lynn Wissett, just planned to retire, was never given notice that the Keogh report was going to be highly critical of her role in complaints handling and that the two things are wholly unrelated? Or that, on the many occasions where errors are made, nobody is ever capable of saying, sorry? After all, they've made enough errors to get the script right, to the point where, I look for the terms; procedures not followed or failed, lessons learned, training given and assurances that it won't occur again... Yet a full and frank apology has to be dragged out, like teeth. Then we have the medical failings... To maintain proper fluid balance in the body, the average person needs to consume around 2 litres of water per day. Fact! It's in all the books from basic nursing to survival skills, the importance of fluid intake. Yet, this nursing staff don't recognise the symptoms of dehydration in an elderly patient, after intravenous medicine is withdrawn? They aren't checking urine, for drug uptake, colour, volume and not wondering why, she isn't doing like every other woman that I know, on and off the loo, all day long? Nobody knows how to do the 'pinch test', to check for hydration, in both babies and elderly? And you call yourself, nurses? As ever, I'd sooner be sent elsewhere than this apology of an hospital. ... Next month, expect to read that patients are facing long waits, in ambulances, before being admitted to A and E, due to staff shortages. As this is happening already, in another of these alleged 'super-hospitals'. We've had here in Blackburn, every type of complaint levelled at the others, therefore it's our turn next.[/p][/quote]Woolywords you talk utter tosh No wonder they are running out of resources , there is that many people taking legal action against them for every mistake they make. Yes mistakes it is something human beings do, it's called human error. Every time someone like kilin-martin or what ever they are called sues them that is even more money drained from the health budget. This money doesn't just fall off the nearest tree. No body at any point forces these people to use the FREE health service. I have never had much of a problem with it. If you are unhappy with it go private.[/p][/quote]2 for 5 p your a moron, how the hell would you feel if this was your family it happened to. This hospital should be made accountable for the lives it ruins! Perhaps seeking legal advice is the only way to make them accountable! Instead of slagging off the poor lady, try show a bit of compassion. 3 years for an apology is disgraceful, perhaps if this place admitted its fault at the beginning, legal action might not of been necessary! kapalski
  • Score: 14

6:32pm Mon 11 Aug 14

2 for 5p ridesagain says...

I agree it is unfortunate what has happened.
However starving the NHS of vital cash is not going to help it will just make matters worse for everybody using it in the future. I repeat the money doesn't just fall off the nearest tree.
I agree it is unfortunate what has happened. However starving the NHS of vital cash is not going to help it will just make matters worse for everybody using it in the future. I repeat the money doesn't just fall off the nearest tree. 2 for 5p ridesagain
  • Score: -7

6:58pm Mon 11 Aug 14

woolywords says...

For starters, it isn't a free health service and never has been.
Universal Health Care in the UK began in July of 1948 and was funded by National Insurance contributions along with a rise in taxation.
...
The point I'm trying to make is that, since it's opening, this hospital has made a catalogue of woeful errors, on a continual basis and doesn't seem, in my opinion, to be offering anything near the promises made before it opened.
Whilst I do admit, there is now a compensation culture endemic in the land, this has nothing to do with the underlying problems. If staff were a little more honest and open, said sorry when they got it wrong, people would be more accepting of it but as it stands, there seems to be no end to all these fundamental service errors of late.
We, as tax payers, pump an awesome amount of money into this hospital, to run it on a day to day basis but when you see the quality of service that some experience, we are within our rights to question it's running.
In this very news column, BRH was criticised by a parent over the treatment of her son in this article..
http://tinyurl.com/m
kzctv6
Please take the time to scroll down to the comments that were made, at that time, then compare them with those today and tell me, if you see a pattern emerging..
In July 2013, I wrote..
"We'll have a review of the case by our own doctors, who will naturally attach no fault to themselves. This will be passed to an internal committee, who have no clinical experience at all and they will have a bit of an enquiry into things, by asking everyone inside the hospital if they feel as if they did wrong, somewhere. Obvious answer will be like asking turkeys to vote for Xmas but this has to stop now, as the Health Service Ombudsman has got involved. We bluff him with the news that we are in the process of conducting our own rigorous investigation, which has yet to produce it's report. And what with staff holidays, annual leave and other commitments, months have simply flown by.
The Health Service Ombudsman makes his assessment which is passed to the committee for review when they next meet, with a special meeting convened to decide how to respond to what was said and a reply formulated. A quick look around to see if the dust has settled yet before publication and before you know it, everyone has given up making a fuss. Lovely stuff, and everyone can blunder along in the same old way. Trot out some trite phrases like lessons learned, implement procedures and reduce recurrences, with a wan apology. And when it happens again, which it surely will, claim that a different set of circumstances, led to a different type of failing, which requires a different remedy." And this is about something that happened in 2011.
So you see, I do know what I'm writing about, as I've written it many times before, about similar occurrences and yet here we are, again.
Still think I'm talking tosh?
For starters, it isn't a free health service and never has been. Universal Health Care in the UK began in July of 1948 and was funded by National Insurance contributions along with a rise in taxation. ... The point I'm trying to make is that, since it's opening, this hospital has made a catalogue of woeful errors, on a continual basis and doesn't seem, in my opinion, to be offering anything near the promises made before it opened. Whilst I do admit, there is now a compensation culture endemic in the land, this has nothing to do with the underlying problems. If staff were a little more honest and open, said sorry when they got it wrong, people would be more accepting of it but as it stands, there seems to be no end to all these fundamental service errors of late. We, as tax payers, pump an awesome amount of money into this hospital, to run it on a day to day basis but when you see the quality of service that some experience, we are within our rights to question it's running. In this very news column, BRH was criticised by a parent over the treatment of her son in this article.. http://tinyurl.com/m kzctv6 Please take the time to scroll down to the comments that were made, at that time, then compare them with those today and tell me, if you see a pattern emerging.. In July 2013, I wrote.. "We'll have a review of the case by our own doctors, who will naturally attach no fault to themselves. This will be passed to an internal committee, who have no clinical experience at all and they will have a bit of an enquiry into things, by asking everyone inside the hospital if they feel as if they did wrong, somewhere. Obvious answer will be like asking turkeys to vote for Xmas but this has to stop now, as the Health Service Ombudsman has got involved. We bluff him with the news that we are in the process of conducting our own rigorous investigation, which has yet to produce it's report. And what with staff holidays, annual leave and other commitments, months have simply flown by. The Health Service Ombudsman makes his assessment which is passed to the committee for review when they next meet, with a special meeting convened to decide how to respond to what was said and a reply formulated. A quick look around to see if the dust has settled yet before publication and before you know it, everyone has given up making a fuss. Lovely stuff, and everyone can blunder along in the same old way. Trot out some trite phrases like lessons learned, implement procedures and reduce recurrences, with a wan apology. And when it happens again, which it surely will, claim that a different set of circumstances, led to a different type of failing, which requires a different remedy." And this is about something that happened in 2011. So you see, I do know what I'm writing about, as I've written it many times before, about similar occurrences and yet here we are, again. Still think I'm talking tosh? woolywords
  • Score: 7

7:08pm Mon 11 Aug 14

woolywords says...

I mentioned earlier, how I was awaiting the news of queues at BRH A and E, since then I've been doing a little research.
The maximum capacity of BRH was intended to be 70 000 per annum but the closed A and E at BRI was already exceeding that figure!
Since then, they've closed A and E depts at other hospitals...
So, my claim of there being queues for care isn't too far off, is it?
...
I also fully expect there to be a re-write of the terms of the 'Golden Hour', to suit the practises of this hospital, as it fails to cope with demand and people die!
St Elsewhere!
I mentioned earlier, how I was awaiting the news of queues at BRH A and E, since then I've been doing a little research. The maximum capacity of BRH was intended to be 70 000 per annum but the closed A and E at BRI was already exceeding that figure! Since then, they've closed A and E depts at other hospitals... So, my claim of there being queues for care isn't too far off, is it? ... I also fully expect there to be a re-write of the terms of the 'Golden Hour', to suit the practises of this hospital, as it fails to cope with demand and people die! St Elsewhere! woolywords
  • Score: 3

8:15pm Mon 11 Aug 14

2 for 5p ridesagain says...

woolywords wrote:
For starters, it isn't a free health service and never has been.
Universal Health Care in the UK began in July of 1948 and was funded by National Insurance contributions along with a rise in taxation.
...
The point I'm trying to make is that, since it's opening, this hospital has made a catalogue of woeful errors, on a continual basis and doesn't seem, in my opinion, to be offering anything near the promises made before it opened.
Whilst I do admit, there is now a compensation culture endemic in the land, this has nothing to do with the underlying problems. If staff were a little more honest and open, said sorry when they got it wrong, people would be more accepting of it but as it stands, there seems to be no end to all these fundamental service errors of late.
We, as tax payers, pump an awesome amount of money into this hospital, to run it on a day to day basis but when you see the quality of service that some experience, we are within our rights to question it's running.
In this very news column, BRH was criticised by a parent over the treatment of her son in this article..
http://tinyurl.com/m

kzctv6
Please take the time to scroll down to the comments that were made, at that time, then compare them with those today and tell me, if you see a pattern emerging..
In July 2013, I wrote..
"We'll have a review of the case by our own doctors, who will naturally attach no fault to themselves. This will be passed to an internal committee, who have no clinical experience at all and they will have a bit of an enquiry into things, by asking everyone inside the hospital if they feel as if they did wrong, somewhere. Obvious answer will be like asking turkeys to vote for Xmas but this has to stop now, as the Health Service Ombudsman has got involved. We bluff him with the news that we are in the process of conducting our own rigorous investigation, which has yet to produce it's report. And what with staff holidays, annual leave and other commitments, months have simply flown by.
The Health Service Ombudsman makes his assessment which is passed to the committee for review when they next meet, with a special meeting convened to decide how to respond to what was said and a reply formulated. A quick look around to see if the dust has settled yet before publication and before you know it, everyone has given up making a fuss. Lovely stuff, and everyone can blunder along in the same old way. Trot out some trite phrases like lessons learned, implement procedures and reduce recurrences, with a wan apology. And when it happens again, which it surely will, claim that a different set of circumstances, led to a different type of failing, which requires a different remedy." And this is about something that happened in 2011.
So you see, I do know what I'm writing about, as I've written it many times before, about similar occurrences and yet here we are, again.
Still think I'm talking tosh?
Okay then Wooly fair enough you have your ideas, not that I agree with them. However I do respect them.
So I take it you are going to become a member of BUPA or one of the other health care providers. It would make sense seeing as you are not happy with the NHS
[quote][p][bold]woolywords[/bold] wrote: For starters, it isn't a free health service and never has been. Universal Health Care in the UK began in July of 1948 and was funded by National Insurance contributions along with a rise in taxation. ... The point I'm trying to make is that, since it's opening, this hospital has made a catalogue of woeful errors, on a continual basis and doesn't seem, in my opinion, to be offering anything near the promises made before it opened. Whilst I do admit, there is now a compensation culture endemic in the land, this has nothing to do with the underlying problems. If staff were a little more honest and open, said sorry when they got it wrong, people would be more accepting of it but as it stands, there seems to be no end to all these fundamental service errors of late. We, as tax payers, pump an awesome amount of money into this hospital, to run it on a day to day basis but when you see the quality of service that some experience, we are within our rights to question it's running. In this very news column, BRH was criticised by a parent over the treatment of her son in this article.. http://tinyurl.com/m kzctv6 Please take the time to scroll down to the comments that were made, at that time, then compare them with those today and tell me, if you see a pattern emerging.. In July 2013, I wrote.. "We'll have a review of the case by our own doctors, who will naturally attach no fault to themselves. This will be passed to an internal committee, who have no clinical experience at all and they will have a bit of an enquiry into things, by asking everyone inside the hospital if they feel as if they did wrong, somewhere. Obvious answer will be like asking turkeys to vote for Xmas but this has to stop now, as the Health Service Ombudsman has got involved. We bluff him with the news that we are in the process of conducting our own rigorous investigation, which has yet to produce it's report. And what with staff holidays, annual leave and other commitments, months have simply flown by. The Health Service Ombudsman makes his assessment which is passed to the committee for review when they next meet, with a special meeting convened to decide how to respond to what was said and a reply formulated. A quick look around to see if the dust has settled yet before publication and before you know it, everyone has given up making a fuss. Lovely stuff, and everyone can blunder along in the same old way. Trot out some trite phrases like lessons learned, implement procedures and reduce recurrences, with a wan apology. And when it happens again, which it surely will, claim that a different set of circumstances, led to a different type of failing, which requires a different remedy." And this is about something that happened in 2011. So you see, I do know what I'm writing about, as I've written it many times before, about similar occurrences and yet here we are, again. Still think I'm talking tosh?[/p][/quote]Okay then Wooly fair enough you have your ideas, not that I agree with them. However I do respect them. So I take it you are going to become a member of BUPA or one of the other health care providers. It would make sense seeing as you are not happy with the NHS 2 for 5p ridesagain
  • Score: -6

11:06pm Mon 11 Aug 14

katypri says...

Management deal with errors after the damage is done you put in a complaint and they have weeks to investigate by which time it is to late to help the patient they think they are untouchable dont have to answer to anyone and then say lessons have been learnt, going through the complaint procedure at the moment AND NO NOT FOR MONEY but for suitable care for someone I will be making a protest as the service is not transparent in care and to many decisions being made behind closed doors not involving patient in their plan of care, please support me if you see me outside the hospital as I am trying to save the service vast amounts of money being wasted that could be better spent I DONT support Private Funded Rehab for Mental Health as being paid immoral amounts of money is no incentive to get people well and home
Management deal with errors after the damage is done you put in a complaint and they have weeks to investigate by which time it is to late to help the patient they think they are untouchable dont have to answer to anyone and then say lessons have been learnt, going through the complaint procedure at the moment AND NO NOT FOR MONEY but for suitable care for someone I will be making a protest as the service is not transparent in care and to many decisions being made behind closed doors not involving patient in their plan of care, please support me if you see me outside the hospital as I am trying to save the service vast amounts of money being wasted that could be better spent I DONT support Private Funded Rehab for Mental Health as being paid immoral amounts of money is no incentive to get people well and home katypri
  • Score: 0

7:36am Tue 12 Aug 14

woolywords says...

Let me change things here, to see if I can make it easier for you to get the point I'm trying to make. You say that you own a car, so I'll use that as a metaphor and list the things that can go wrong.
You have a puncture and I fix it, sort of...
I don't check for damage to the wheel rim.
I don't clean the rim properly.
I put the tyre on, back to front. (Sport car tyres are directional!)
I either over-tighten the nuts or not torque them up properly.
I either over or under inflate the tyre.
I don't bother with wheel balancing.
Now pick any of the above and imagine the accident..
And when your accident makes the papers, other people comment how they've had similar problems with my work and the above list is what they've had happen to them...
You see where I'm going with this?
This is what BRH is like, in making too many basic errors, on too many occasions and doing beggar all, to fix it.
...
And NO, I'm not a tyre repairer. I go to that fella' on Copy Nook..
Let me change things here, to see if I can make it easier for you to get the point I'm trying to make. You say that you own a car, so I'll use that as a metaphor and list the things that can go wrong. You have a puncture and I fix it, sort of... I don't check for damage to the wheel rim. I don't clean the rim properly. I put the tyre on, back to front. (Sport car tyres are directional!) I either over-tighten the nuts or not torque them up properly. I either over or under inflate the tyre. I don't bother with wheel balancing. Now pick any of the above and imagine the accident.. And when your accident makes the papers, other people comment how they've had similar problems with my work and the above list is what they've had happen to them... You see where I'm going with this? This is what BRH is like, in making too many basic errors, on too many occasions and doing beggar all, to fix it. ... And NO, I'm not a tyre repairer. I go to that fella' on Copy Nook.. woolywords
  • Score: 0

7:38am Tue 12 Aug 14

kapalski says...

I've said it before and I'll say it again, we need our own Julie Bailey to cure/save RBH !!!
who out there would be prepared to take this on?
I've said it before and I'll say it again, we need our own Julie Bailey to cure/save RBH !!! who out there would be prepared to take this on? kapalski
  • Score: 0

7:47am Tue 12 Aug 14

2 for 5p ridesagain says...

woolywords wrote:
Let me change things here, to see if I can make it easier for you to get the point I'm trying to make. You say that you own a car, so I'll use that as a metaphor and list the things that can go wrong.
You have a puncture and I fix it, sort of...
I don't check for damage to the wheel rim.
I don't clean the rim properly.
I put the tyre on, back to front. (Sport car tyres are directional!)
I either over-tighten the nuts or not torque them up properly.
I either over or under inflate the tyre.
I don't bother with wheel balancing.
Now pick any of the above and imagine the accident..
And when your accident makes the papers, other people comment how they've had similar problems with my work and the above list is what they've had happen to them...
You see where I'm going with this?
This is what BRH is like, in making too many basic errors, on too many occasions and doing beggar all, to fix it.
...
And NO, I'm not a tyre repairer. I go to that fella' on Copy Nook..
What would happen there if you were dissatisfied with the service you would use another garage.
That is exactly what I said in my last post, if you are dissatisfied with the NHS use BUPA.
[quote][p][bold]woolywords[/bold] wrote: Let me change things here, to see if I can make it easier for you to get the point I'm trying to make. You say that you own a car, so I'll use that as a metaphor and list the things that can go wrong. You have a puncture and I fix it, sort of... I don't check for damage to the wheel rim. I don't clean the rim properly. I put the tyre on, back to front. (Sport car tyres are directional!) I either over-tighten the nuts or not torque them up properly. I either over or under inflate the tyre. I don't bother with wheel balancing. Now pick any of the above and imagine the accident.. And when your accident makes the papers, other people comment how they've had similar problems with my work and the above list is what they've had happen to them... You see where I'm going with this? This is what BRH is like, in making too many basic errors, on too many occasions and doing beggar all, to fix it. ... And NO, I'm not a tyre repairer. I go to that fella' on Copy Nook..[/p][/quote]What would happen there if you were dissatisfied with the service you would use another garage. That is exactly what I said in my last post, if you are dissatisfied with the NHS use BUPA. 2 for 5p ridesagain
  • Score: 0

12:44am Wed 13 Aug 14

unjust says...

DNR was also wrote on my dear 80yr old Grandmas' notes. The doctor wrote 'as discussed with patient and family'. LIES LIES LIES. Doctors are that doctors and not God but I suppose doctors can bury their mistakes -literally. Its about time doctors notes were counter signed with patient/family- too open to abuse and lies as what is currently being practiced. Disgusting!!
DNR was also wrote on my dear 80yr old Grandmas' notes. The doctor wrote 'as discussed with patient and family'. LIES LIES LIES. Doctors are that doctors and not God but I suppose doctors can bury their mistakes -literally. Its about time doctors notes were counter signed with patient/family- too open to abuse and lies as what is currently being practiced. Disgusting!! unjust
  • Score: 2

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